Everyone deserves to be great at what they do. That sentence sums up the need for business owners to be continually seeking information around the keys to high-performance organizations and training/developing their staff needs to support these keys. In my career, I have found that whenever there is a challenge in a business that seems to be keeping it from being high performing, normal human nature immediately goes to the people in the equation.
At BioZyme® whenever we have a challenge (this of course does not happen often ), I like to remind our team of how we need to think differently than this to ensure everyone gets to be great at what they do. Systems first, processes next and then people. Not people first.
Based on this approach we must first ask ourselves, do we have the systems in place to provide the information we need to support the processes that people can use to be great? If not, we need to take the time and make the investment in getting them before moving on. Amazing processes and amazing people without systems will not allow people to be great at what we do.
Once we have the systems in place, we need to ensure the processes that utilize these systems exist, have been taught and are being followed. By providing process training, you will enable one employee to pick up where another left off, keeping them all on the same page without having to provide constant help and supervision.
Now that the systems are in place and the processes exist, we can look to people. Remember that people are at fault last, not first. Don’t ever forget this if you believe that all people deserve to be great at what they do.
The importance of employee training to these systems and processes must not be underestimated. Ongoing training can be thought of as the best insurance policy against all sorts of the inevitable changes and the unforeseeable needs that will arise in these systems and processes.
Keeping focused on systems first, processes next and then people is a simple way to grow your company. People who are great at what they do will rocket you to where you want to go!