{"id":255,"date":"2023-07-11T18:38:53","date_gmt":"2023-07-11T18:38:53","guid":{"rendered":"https:\/\/biozymeinc.com\/cogent\/?page_id=255"},"modified":"2023-07-11T19:50:15","modified_gmt":"2023-07-11T19:50:15","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/biozymeinc.com\/cogentsolutionsgroup\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” custom_margin=”-56px|auto||auto||” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/biozymeinc.com\/cogent\/wp-content\/uploads\/sites\/39\/2023\/07\/Cogent-Bars-2.jpeg” alt=”Custom Manufacturers in the United States” title_text=”Cogent Bars 2″ _builder_version=”4.20.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/strong><\/h1>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.20.4″ _module_preset=”default” hover_transition_duration=”150ms” global_colors_info=”{}”][et_pb_accordion_item title=”What is hyaluronan?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n

Hyaluronan is a molecule naturally produced and found in all mammal\u2019s tissue. It initiates healing, retains moisture, lubricates, and absorbs shock in joints.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the molecular weight of a hyaluronan molecule?” open=”off” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

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Molecular weight refers to the size of the HA molecule. The molecular weight of hyaluronan is critical to its functionality and bio-availability. Low molecular weight HA (<500,000 Daltons) is considered pro-inflammatory and can have negative effects. HA with a high molecular weight (>3 million Daltons) is too large to be absorbed well. The MHB3 Hyaluronan used in Hyaluronex hits the sweet spot, with a range of 750,000-2.5 million Daltons.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”What does your customer satisfaction guarantee entail?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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If you are not completely satisfied with the product, we offer a 45 day money-back guarantee that applies with valid proof of purchase. Contact the place of purchase for your money-back.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where does the MHB3\u00ae molecule come from?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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MHB3\u00ae is made via a process called microbial fermentation. It is a very similar process to how penicillin or yogurt is made. This process gives us a molecule that has no animal or plant by-products. So, it is completely vegan, allergy free, gluten free, and soy free.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there a way to schedule my shipments so that I don’t have to re-order every month?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Yes! We offer an auto-ship program through our manufacturing office. You can schedule an automatic shipment of Baxyl every month. Just call the number on the back of the bottle.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are your shipping rates?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Effective July 1, 2022, retail orders under $50.00 are subject to a $7.00 shipping fee. Wholesale orders under $400.00 are subject to a $15.00 shipping fee. If orders meet or exceed said pricing limit, then shipping is free.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is my packaging BPA free?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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Yes. All plastic packaging is BPA free.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I buy Baxyl\u00ae or HyaGlo\u00ae?” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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There are multiple ways to order our products. You can buy direct from us by calling (888-521-8867), emailing (csgorders@cogentsolutionsgroup.com) or through our website at cogentsolutionsgroup.com. You can also find our products at local stores\/distributors using our Dealer Locator map on our website.