{"id":2076,"date":"2016-11-10T18:43:52","date_gmt":"2016-11-10T18:43:52","guid":{"rendered":"http:\/\/biozymeinc.com\/dealer-center\/?p=2076"},"modified":"2016-11-10T18:43:52","modified_gmt":"2016-11-10T18:43:52","slug":"customer-service-strengthens-relationships-and-your-bottom-line","status":"publish","type":"post","link":"https:\/\/biozymeinc.com\/dealer-center\/2016\/11\/10\/customer-service-strengthens-relationships-and-your-bottom-line\/","title":{"rendered":"Customer Service Strengthens Relationships and Your Bottom Line"},"content":{"rendered":"<p class=\"p1\">We don\u2019t have to tell you the importance of customer service. You already know how vital it is to the success of your business. But did you know it is crucial to your bottom line as well? Businesses spend a lot of time and effort trying to cut expenses and increase profits. However, a December 2014 article on<br \/>\nTaskle.com says that a 2% increase in customer retention has the same effect as decreasing costs by 10%. Therefore, companies need to focus a lot more on improving customer satisfaction.<\/p>\n<p class=\"p1\">The best part of increasing your customer satisfaction levels is that customers keep coming back. These retained customers cost less than new customers. Why? Because you aren\u2019t spending marketing dollars trying to get them in your stores \u2013 services you\u2019re already providing are convincing them to come back.<\/p>\n<p class=\"p1\">Just what is that returning customer worth? According to an online article on Lireo.com:<\/p>\n<ul>\n<li class=\"p3\">Increasing customer retention by 5% can increase your profits up to 125%<\/li>\n<li class=\"p3\">Loyal customers are worth 10 times as much as their first purchase on average<\/li>\n<li class=\"p3\">Companies who make customer service a priority make 60% higher profits than their competitors<\/li>\n<\/ul>\n<p class=\"p4\"><b>How to Improve Your Customers\u2019 Experiences and Retain Them<\/b><\/p>\n<ul>\n<li class=\"p3\"><b><i>Ask your customers for feedback.<\/i><\/b> When you show that you care and that you\u2019re willing to listen to your customers, they will appreciate it and want to give you their business. Really listen and try to implement their suggestions and<br \/>\nfeedback, and then show what changes you have made based on their suggestions.<\/li>\n<li class=\"p3\"><b><i>Offer a good mix of products.\u00a0<\/i><\/b>Make sure you have the products that your customers use the most on-hand for the time of year and the animals\u2019 nutritional development.<\/li>\n<li class=\"p3\"><b><i>Keep your store easy to navigate.\u00a0<\/i><\/b>Keep your aisles clear and set up a good flow. Keep like or complimentary products together so your customers don\u2019t have to go from store corner to store corner to get the two products they came for.<\/li>\n<li class=\"p3\"><b><i>Train your employees to handle complaints better. <\/i><\/b>Negative interactions spread to twice as many people as positive interactions. If an employee handles a complaint well, the chance of the dissatisfied customer spreading his or her discontentment decreases.<\/li>\n<\/ul>\n<p class=\"p1\">Customer service \u2013 it is something we strive to perfect each day, but now that you know it can help your profits, be sure to give a little extra attention to the customers. Your customers will surely notice, and your bank account will too.<\/p>\n<p class=\"p1\"><i>Sources:<br \/>\nhttp:\/\/www.taskle.com\/how-does-<\/i><i>customer-satisfaction-affect-sales\/<br \/>\n<\/i><i>https:\/\/www.lireo.com\/how-customer-<\/i><i>service-can-impact-your-business-infographic\/<\/i><i>#keytakeaways<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We don\u2019t have to tell you the importance of customer service. You already know how vital it is to the success of your business. But did you know it is crucial to your bottom line as well? Businesses spend a lot of time and effort trying to cut expenses and increase profits. However, a December &hellip; <a href=\"https:\/\/biozymeinc.com\/dealer-center\/2016\/11\/10\/customer-service-strengthens-relationships-and-your-bottom-line\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Customer Service Strengthens Relationships and Your Bottom Line<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":2077,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,195,198,202,193],"tags":[],"class_list":["post-2076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3-keys-to-better-success","category-business-resources","category-business-topics","category-customer-service","category-know-your-checkbook"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Strengthens Relationships and Your Bottom Line - BioZyme Online Dealer Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Strengthens Relationships and Your Bottom Line - BioZyme Online Dealer Center\" \/>\n<meta property=\"og:description\" content=\"We don\u2019t have to tell you the importance of customer service. You already know how vital it is to the success of your business. But did you know it is crucial to your bottom line as well? Businesses spend a lot of time and effort trying to cut expenses and increase profits. 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