{"id":3729,"date":"2019-07-10T14:47:14","date_gmt":"2019-07-10T14:47:14","guid":{"rendered":"http:\/\/biozymeinc.com\/dealer-center\/?p=3729"},"modified":"2019-07-10T14:47:14","modified_gmt":"2019-07-10T14:47:14","slug":"how-to-provide-successful-customer-service","status":"publish","type":"post","link":"https:\/\/biozymeinc.com\/dealer-center\/2019\/07\/10\/how-to-provide-successful-customer-service\/","title":{"rendered":"How to Provide Successful Customer Service"},"content":{"rendered":"

What does a seedstock operation who\u2019s core business goal of selling commercial bulls have in common with an animal nutrition company? More than you would think. 44 Farms located in Cameron, Texas, is one of BioZyme\u00ae<\/sup>\u2019s Partners in Performance and markets approximately 1,200 bulls each year through its four sales and private treaty. What started as a ranch with the goal to have its own branded-beef business has grown to be one of the premier Angus operations in the country, and the one that Wal-Mart has chosen to supply a high-quality, consistent product to its meat cases.<\/p>\n

\u201c44 Farms and BioZyme are both entrepreneurial-minded companies at heart with an emphasis on teamwork, quality and a culture of the customer first. One of the things I have observed is a sense of family that starts with the sense of leadership with Bob and Lisa (Norton),\u201d 44 Farms COO Doug Slattery told the attendees at the sixth BioZyme Dealer Retreat during an industry update.<\/p>\n

A BioZyme customer who understands the importance of good nutrition and health, 44 Farms includes Amaferm\u00ae<\/sup> into many of their rations. When 44 Farms started their own branded-beef business, they were processing 30 head a week. Now, the highly successful 44 Steaks program processes 300 head a week, all calves that are part of their customer buy-back program.<\/p>\n

As someone who works in customer service every day, Slattery said there are five key traits that exceptional customer service requires.<\/p>\n

Communication.<\/b> If you are going to create a new customer or retain a current customer, you must communicate with them. Reach out and see how they are doing with their product(s) they purchased. Often times the follow-up is just as important as the sale. It shows the customer that you care. Making a phone call or stopping by for face-to-face communication is worth a lot to a customer.<\/p>\n

Personal, customized service. <\/b>Just like selling bulls, selling a nutrition program, isn\u2019t one-size-fits-all. While you are communicating with them, ask them what their needs are and offer a solution that will best help them. Perhaps, they are new to the business and need management advice to get them started in addition to a nutrition plan.<\/p>\n

Think outside the box to meet their needs.<\/b> Maybe the potential customer you\u2019re talking to needs a fresh idea. He or she might be running their stock on limited land or they are trying to feed them for niche market like all-natural. Be sure to ask questions to find the best solution for them, even if it is a little on the non-traditional side.<\/p>\n

Listen to what they really want and need.<\/b> It all circles back to communication and asking the right the question. If they are trying to stay in an all-natural marketing program, make sure you are recommending products and practices that will keep them in that program.<\/p>\n

Attention to detail. <\/b>A satisfied customer will become a repeat customer. Pay attention to details and keep track of their information for them. If you know it\u2019s been a while since they ordered product, reach out to them and remind them they are probably running low. Or if it is time to switch to a VitaFerm\u00ae<\/sup> HEAT\u00ae<\/sup> mineral, remind them of that when they order. Customers will appreciate that you have kept track of these important details when the busyness of their lives hasn\u2019t allowed for it.<\/p>\n

\nCustomer service is often as important as the goods or products you
\nare selling. Selling a great product is the easy part but making sure the customer is satisfied and had a rewarding customer service is the key to repeat customers.<\/p>\n

\u201cA happy customer is your best salesman, and that starts with successful, exceptional customer service,\u201d Slattery said.<\/p>\n","protected":false},"excerpt":{"rendered":"

What does a seedstock operation who\u2019s core business goal of selling commercial bulls have in common with an animal nutrition company? More than you would think. 44 Farms located in Cameron, Texas, is one of BioZyme\u00ae\u2019s Partners in Performance and markets approximately 1,200 bulls each year through its four sales and private treaty. What started … Continue reading How to Provide Successful Customer Service<\/span><\/a><\/p>\n","protected":false},"author":53,"featured_media":3730,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[195,198,202,221],"tags":[],"class_list":["post-3729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-resources","category-business-topics","category-customer-service","category-growth"],"yoast_head":"\nHow to Provide Successful Customer Service - BioZyme Online Dealer Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Provide Successful Customer Service - BioZyme Online Dealer Center\" \/>\n<meta property=\"og:description\" content=\"What does a seedstock operation who\u2019s core business goal of selling commercial bulls have in common with an animal nutrition company? 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