Heather Lovelady is the Outreach Manager at BioZyme® Inc. The Saint Joseph native joined the Outreach staff in December 2019 and is responsible for ensuring the new dealer process is efficient, effective and friendly for the North Team. In addition, she will assist the Sales Team to ensure sales grow and customers get supported, while being responsible for recruiting new dealers in the North.    Brant brings nearly five years of call center experience to the position, as she previously worked as a 9-1-1 operator for the Saint Joseph Police Department. She was promoted to a lead operator after one year in that job. She attended Missouri Western State University. Three children that range in age between 9 to 15 years-old keep her busy away from the office. She enjoys watching them do what they love, playing sports or dancing.