DEALER SPOTLIGHT: TINA GRAHAM

TINA GRAHAM RELIES ON PAST EXPERIENCES TO GROW BUSINESS

“My goal was to grow my business 10%. Right now, I’m about three times that amount from where I started with just my barn for storage. That’s with no storefront,” said Tina Graham, BioZyme® dealer from Rozet, Wyoming. 

Tina was named the first-ever Rookie Dealer of the Year at this year’s BioZyme Dealer Retreat. She was also one of the elite recipients of the inaugural Live It, Love It, Lead It awards. These 13 dealers exemplified leadership and passion within their businesses by making gains in four key focus areas – action, engagement, growth and sales. 

Getting Started

Tina has an extensive background in ranching and horsemanship. About five years ago, during yet another drought in eastern Wyoming, she sought a cattle mineral to help with the heat. That’s when she discovered the VitaFerm® HEAT® mineral. 

A former schoolmate of hers, Cheri Irvin, was her “closest” dealer – a mere 80 miles away. Although she was discouraged from becoming a dealer herself due to the proximity of her ranch to Cheri and the big country in between, Tina loved the products. Toward the end of 2022, Cheri no longer wanted to sell supplements, and she offered Tina the chance to take over her dealership. 

Today, Tina covers about a 100-mile radius in northeast Wyoming into the southern portion of Montana to get her customers the BioZyme products they love. She sells primarily VitaFerm and Vitalize®, with some DuraFerm® and Sure Champ® added to the mix. One customer shared this on Tina’s Facebook page, tagging both Tina and VitaFerm: “Making a change to our mineral program looks to be a good thing. Our mommas are keeping up with milk production letting calves respectively grow and gain where they should be or more, and the coats on the whole herd look like black silk! I’m looking forward to seeing how our breed ups go this fall! Tina has went over the top keeping us supplied with mineral and the right kind of mineral for every changing season, wavering grazing grasses and weather conditions.” 

Tina uses her ranching and equine experiences to suggest a mineral program to her customers. She contacts them as the seasons and production cycles change to make sure they have what they need readily accessible. 

“I help them transition to the next season, and they seem to appreciate getting those text messages. We have mineral available at several price levels so we can fit in at all budget levels,” Tina said. 

Jenette Masarie, ASM for Colorado, Utah and Wyoming, describes Tina as hardworking and determined. 

“She wants the best for all of her customers and knows truly how our program can positively impact your operation, as she uses a variety of products on her family ranch. I’m excited to see her future growth,” Jenette said. 

Tina is the primary salesperson, marketer and bookkeeper of the BioZyme business. However, she appreciates everyone in her family for their support. Her son helps unload orders. Her dad offers to make deliveries, and her daughter assists with social marketing. 

“I’m very blessed with a family who supports what I do.” 

Selling the cattle and horse products came easy for Tina, who uses Promoboxx and makes her own posts on Facebook using pictures she takes when making deliveries or putting out products. She said social media is one way to keep her overhead costs down and has a large reach amongst her customer base. 

Final Advice

She might be a new BioZyme dealer, but Tina has embraced care that comes full circle. 

“Keep it simple. Listen to your customers’ needs,” she advises others. 

We like that advice, Tina, and we appreciate your efforts to share the care that comes full circle! 

BIOZYME® EARNS AFIA FEED FACILITY OF THE YEAR HONOR

BioZyme®’s Stockyards location has earned the American Feed Industry Association (AFIA) and Feedstuffs 2024 Feed Facility of the Year honor. This prestigious award is presented annually to a feed facility that demonstrates an outstanding commitment to quality, safety, productivity, regulatory compliance, employee development and customer relations. Additionally, BioZyme received the highest productivity and efficiency score.

“I am very proud of our team’s shift to a data-minded, continuously improving production facility. We make continuous improvement for our customers a priority every single day,” said BioZyme president and CEO Lisa Norton.

This has been more than a decade-long goal of Norton, who said AFIA positioned the program as a recognition as well as a benchmarking opportunity to enhance continuous improvement. 

“We put in a lot of effort through the pandemic and over the last several years to change our culture and data use to be considered,” she said.

One of the items that Norton is most proud of is that the entire production team is PCQI (preventative control qualified individual) certified. Although the requirements are that one team member receives this certification, the BioZyme leadership ensured everyone on the production team received certification. The team certification helps ensure the production of safe, accurate product that moves through the plant daily. 

BioZyme, an animal nutrition and fermentation company, has been driving innovation since 1951. Founded by Larry Ehlert, BioZyme began as Ehlert’s Guaranteed Feeds with just a $2,500 loan and a small feed store in the St. Joseph Stockyards. Today, BioZyme’s product line includes high-quality vitamin, mineral and protein supplements enhanced with AO-Biotics® Amaferm®, a prebiotic. The Stockyards plant produces 31,000 tons of supplements annually. 

“We were extremely impressed with the BioZyme Stockyards facility, as it is evident that the company and its staff exemplify the core values of the Feed Facility of the Year program,” said Gary Huddleston, AFIA’s director of feed manufacturing and regulatory affairs. “The plant is a shining example of manufacturing excellence in the animal food industry.”

The lengthy application of nearly 180 questions gave employees the opportunity to increase their already high standards in areas such as occupational and safety hazards, sustainability, and utility usage, according to Jill Vanover, Vice President of Quality and Regulatory. She recalls a previous FAMI-QS auditor commenting on BioZyme’s commitment to quality from the top down and noted it as the best he had ever seen.

“This award is possible because of the tremendous pride that all our employees demonstrate throughout the company. They have a love for animals, a belief in the products and understand the importance in the roles they are playing to make safe, accurate products,” Vanover said.

The AFIA has been recognizing excellent feed manufacturing facilities through the Feed Facility of the Year program since 1985. While the program has undergone some changes to how the award is given, a key reason for participation is that facilities receive comprehensive benchmarking reports following their entry that provide valuable insights into how their facility compares to others so that they may work on continuous improvement.

BioZyme hosted a special event with employees, customers and special guests on October 31 to celebrate the achievement.

CHANGES COMING IN NOVEMBER

IT’S TIME TO REDEEM DEALER REWARD POINTS

As the year is coming to an end, now is a great time to redeem your Dealer Reward Points. You can redeem those in the Online Dealer Center for caps, shirts, jackets, gloves and more! These items make great employee or customer appreciation gifts, just in time for the holidays.

Don’t forget to submit your actionable items to earn those Dealer Reward Points by December 31, 2024, to Jen Miller. You can earn points for hosting trainings and meetings, making displays and more.

SOCIAL MEDIA PLATFORM UPDATE IN 2025

Beginning December 4, 2024, we will be ending our subscription with Promoboxx, the digital marketing platform that we have utilized for the past few years. Please note: You will not be able to access BioZyme branded social media content after that date.

At the start of the new year, we will have the same top-notch social media content available for you to access through your Online Dealer Center account through our own Social Media Toolbox. Watch the Dealer Center, e-mail and the BioZyme Dealers Facebook group for more communication with this transition.

HOLIDAY CLOSINGS

The BioZyme plant and its offices will be closed on Thursday & Friday, November 28-29 in observance of Thanksgiving. We are thankful for you and your business during the year! Watch the BioZyme Dealers Facebook Group for any updates on shipping or picking due to holidays or adverse weather.