Need Help With Promoboxx?

Check out our how-to guide with answers to several of the Promoboxx questions most frequently asked by dealers like you. This also includes screenshots and links to make it easy to follow.

 

 

How do I edit my business information?

Moving your store? Changing management? Got a new Facebook page? Find out how to manage your business settings below.

Where can I find my Business Settings?

To access and change all of your business information in Promoboxx, Login to Promoboxx and then click Business Info on the left menu bar.

In this section of the platform, you can…

  • Update your business information: name, website, phone number and logo
  • Add/edit locations
  • Add, delete and turn automation (auto-share) on or off for your Facebook and Twitter accounts
  • Add or request to remove users from the account

How Do I Connect my Facebook Account?

Promoboxx makes managing your social channels easy. To use Promoboxx to its full capacity, we suggest connecting your business’ Facebook and Twitter accounts. To do this, Login to Promoboxx and then navigate to the Business Info tab on your Promoboxx Dashboard.

Adding a Facebook Page:

  1. Navigate to the Business Info tab on the left-hand side of your Promoboxx Dashboard, click Social Accounts and then Add a New Page

  1. Click Authorize Facebook

**Please note, you may see your personal profile when clicking this button. The system is not connecting the personal profile to post content, it is connecting the personal profile to ensure that you are the admin of the page that you want to connect. Our system cannot post to personal profiles, only business pages. If you are not the admin of the business page, please contact your admin to authorize your profile as an admin or have them follow these steps.

  1. Enable all permissions in the middle column, select the correct Facebook page on the right and click add this page
  1. Check off the box under Connected to ensure you can use the content available from the brands on your account. Auto-share is an optional feature that enables brands to post content onto your business page on your behalf. If you do not want this feature enabled, leave it unchecked.
  2. Once you have checked off the brand(s) under Connected, click Save.

How do I turn Auto-Share on/off?

Follow the steps below to turn Auto-Share ON:

  1. Login to Promoboxx
  2. Navigate to the Business Info tab on the left-hand side of your Dashboard
  3. Click on the Social Accounts tab
  4. Click Manage Settings on the connected Facebook Business Page

  1. You can select the corresponding brands that are connected to the social accounts and if you want Auto-Share enabled for that page. Once you select the correct boxes and see check marks, press save.

Can I create my own posts while also using Promoboxx?

Yes, you can create your own posts in Facebook as normal while also using Promoboxx.  They can be used in tandem.  You would log-in to Promoboxx to review brand provided content and schedule your shares as you see fit.  You would then build and post any other shares via your Facebook instance directly.

Can I use Promoboxx content but post/publish to Facebook myself?

Yes, if the brand has provided downloadeable assets as part of a campaign, you can download the assets and publish/post them via your social channels outside of Promoboxx.

Additional Resources

Promoboxx Academy for Retailers

On Promoboxx Academy for Retailers, you can find articles, videos tutorials, how-to’s, FAQs, and more on everything Promoboxx. These resources are organized by Mobile App, and Retailer Dashboard, and they deep dive into all of Promoboxx’s features and any questions you might have.

TalkPromoboxx.com

Talkpromoboxx.com is a site where you can quickly and easily schedule a 15 minute call with a Promoboxx expert. Just pick a date and time, and they will give you a call!

Promoboxx Support
If you prefer to speak immediately with the support team, you can call them at 800-380-7502 Ext. 1, Monday through Friday 9 am to 5 pm EST. You can also email them at support@promoboxx.com.

Exciting Changes Coming To The Dealer Retreat Format

With the new year, we are also planning new ways that we can provide the best and most effective professional development opportunities to our dealers. We are currently exploring how we can update our Dealer Retreat format to include more of our dealers in a similar educational and networking opportunity.

In the meantime, be sure to stay connected with us via the VISION Newsletter, email and our Facebook group to receive all of the latest updates on products, events and company news.

How Do You Position VitaFerm Concept•Aid Where It Is Most Relevant?

Be Where Your Customers Are.

The key to herd profitability is reproductive efficiency and success. In order for customers to multiply their efforts and maximize their success, they have to consider every advantage possible at each stage of production.

VitaFerm® Concept•Aid® is a line of vitamin and mineral supplements for beef cattle formulated to promote effective, easy breeding when fed 60 days pre-calving through 60 days post-breeding. High concentrations of vitamin E and organic trace minerals, coupled with the Amaferm® advantage, supports quick repair of the reproductive tract and more energy for reproductive success. Additionally, increased nutrient absorption and digestion leads to healthier and heavier calves giving you performance that pays.

Where will your customers be in 2020?

There is no question that 2019 was a tough year for cattle producers and in many ways, they are still recovering from the effects of the weather, the market and many other variables. The challenges and management decisions of 2019 will likely be felt as we move to 2020. Here’s the challenges customers are up against in 2020 and how VitaFerm Concept•Aid can play a relevant role in helping:

Click here for the Reproductive Success Report.

Ask the VIPs: What Is Your Best Advice To Keep Your Business Viable?

As we kick off a new year and a new decade, we spoke to some of the VIP dealers who have kept their businesses relevant and growing. We asked for their best advice, and they willingly shared some of their top tips on tactics they have used to keep their business relevant.

Tyson Basore, Basore Cattle Company, Deepwater, Missouri

“One thing we try to do is keep ourselves out there in front of the customer. We give a lot of hats and shirts to customers and potential customers to keep our name out there. We also hit up a lot of local bull sales and other events in the community where our customers are so we can have that face-to-face interaction. We’ve used social media through Facebook quite a bit and have also run radio ads.”

Jackie Coltrane, Coal Valley Feeds, Cherokee, Kansas

“There’s only one way to stay relevant. People don’t stay with a product; they stay with a face. The way we maintain stability is by gaining our customers’ trust and through customer relations. If they trust you, they will contact you when they have a challenge, and they will trust the advice you give them.”

Keith Micke, K Triangle Feed, Glendo, Wyoming

“I try to stay involved and like Britney Creamer once said, I’m a walking billboard. I never leave home without a VitaFerm jacket, cap or gloves. And I always have gloves to pass out when the weather is cold. But the biggest thing I do is make time for my customers and potential customers. The other day I was out with new customers and asked if I could see their cows. They were tickled pink. They said they had never had any type of salesman ask to see their cattle. In addition to making time to spend one-on-one, being seen at the county fairs in my area is important, and I always have a booth at the state fair. I run short spots on my son’s football and basketball games’ broadcasts. Ashley Fitzsimmons has helped me with a flyer in the Wyoming Livestock Journal for a few months, and I have recently started using Promoboxx on Facebook. Word of mouth is still important, and if I see a long-time customer around someone who is interested in the product, I’ll ask how they like their mineral. Hearing positive reviews from a current customer is a great way to build trust around here.”

Mark Rohr, Proven Sires Services, Hays, Kansas

“Proven Sires Services’ success in growing our business relies primarily on customer relations. Our customers depend on us and VitaFerm ® to make the right choices for their operations. If the right choices are made, and the product is successful in their programs, then PSS and VitaFerm are successful in gaining the trust of those customers. These success stories then attribute to the growth of PSS by word of mouth, in and beyond the community. All of this, however, could not have been accomplished if it hadn’t been for a great product and a BioZyme® team to back up the product and its dealers.”

Hunter Morris, Twin Rivers Vet Supply, DeKalb, Texas

“Getting out there and hustling. Seeing what the customers’ problems are and how you can help solve those problems with a great product and great customer service. Without customers, there’s no business.”

According to these five dealers, building strong customer relationships is the key to staying relevant and prospering in their businesses. Stay in front of your customers, learn the best way to engage with them, and offer some swag in the form of shirts, caps, jackets and gloves to stay top of mind, too. Communicate with them – use radio, social media and get out and interact with them at industry and community events. Staying relevant is vital to your growth this year and in the years to come.

Effective Action: Always Offer Great Services

Offering exceptional customer service seems like a given to keep your customers happy and returning to your business. However, offering outstanding service and offering great services are two different things. And to stay relevant in today’s business world, you need to also continually add services in addition to products to help your customers succeed in their businesses. Luckily for the BioZyme® Dealer Network, a variety of services are readily available for you to officer your customers to help add value to their experiences and will keep them wanting to return to your business.

  1. Nutrition Services
    At BioZyme, we realize that knowing what supplements are most important to your animals’ diet depend on what they are already getting in their feed. That is why we offer a forage testing service along with ration balancing to keep your customers’ animals getting the proper amounts of nutrients they need to strive and survive. Your ASM can help you get started with collecting samples and getting them submitted for analysis. Once the samples have been analyzed, and the results are produced, the Nutrition Team will work with you and your customer to determine a ration that will best fulfill the animals’ requirements for a specific production period.
    In addition to the hay testing and ration balancing services, your customers might like to access the Hay Analysis Tool online. This tool allows customers who have had their hay tested to input three numbers to help them calculate the additional energy and protein needed. All that needs entered is the amount of crude protein, amount of energy and the month you will start calving.
  2. Online Calculators
    Let’s face it. At the end of the day, the most important thing to our customers is profitability, and we’ve created tools that will help you help them become more profitable with the BioZyme products. There is a suite of Cost Calculators that will help you show your customers the advantages of the products and the money they can save or make by using the products. Calculators include a Gain Calculator that helps figure the additional gain advantage from feeding VitaFerm; a Conception Calculator, used to calculate the additional advantage per calf from VitaFerm; a Forage Savings Calculator, to compute the hay savings per pair from VitaFerm; and an Amaferm® Value Calculator, used to determine the additional advantage per day for your herd from feeding Amaferm.
    One of the most beneficial ways to remain profitable in the cow-calf business is to have shorter calving windows. BioZyme has also provided a Gestation calculator and a Gestation table to help producers take the guess work out of breeding and calving dates.
  3. Educational Resources
    For the livestock exhibitor, 4-H leader or FFA advisor, www.surechamp.com offers an array of educational checklists, articles and videos on animal selection, care, feeding, fitting and showing. These are geared toward beginners, but also provide timely information on current industry trends, a glossary of terms and are suited for all levels.
  4. Additional Expertise
    Perhaps one of the best parts of being part of the BioZyme Dealer Network is you’re not alone. Regardless of your location, there is always someone who is available and willing to assist you and your customers with a question. Reach out to your ASM, the nutrition team, marketing staff or anyone you’re comfortable visiting with to ask questions and get them answered. You can also search questions that have already been asked and get yours answered on the Message Board in the Online Dealer Center at www.biozymedealer.com.

We sell great products every day. But when you add great services to those products, you are keeping yourself relevant in the business circles and staying ahead of your competition. Customers appreciate both a great product and the services that seem like you are going an extra mile. But with these services already available, you’re ready to take that step.

Leadership Steps To Keep Your Business Top of Mind

Keeping your company relevant is about change. And to make effective change happen, you have to have strong leadership that is willing to take the necessary steps to move forward. Although staying viable in the industry you serve is all about providing goods and services to your customers and helping them with the challenges they face, you must first have a leader or leaders who embrace the following four steps.

  1. Plan Ahead. Wouldn’t it be nice if we all had a crystal ball? We could see what tomorrow would hold; and even the days to follow. However, we don’t have the luxury to predict our future, so we need to lay our own groundwork to plan ahead. In agriculture, there are some variables out of our control, but we can still study history, read, talk to those heavily involved in each segment and continue to plan ahead so our business stays sustainable and we help our customers succeed.
    If you haven’t already, now is a great time of year to implement a strategic plan that can help you grow. As you develop your plan, think about what is important to your customers during the different times of year, and plan to have products available when they need them instead of waiting. Plan your marketing and promotions accordingly. Finally, plan some time to engage with your customers at different times of the year to hear what is on their minds.
  2. Communicate. Communications is a two-way street. However, we are often times guilty of doing all the talking, and not enough listening. As you plan producer meetings and open houses, set aside some time to ask your customers questions. Hear what is important to them. Do they have a common challenge among them that your business can help solve? Is there a new product that a customer could benefit from? It’s vital to listen and hear what your customers are saying. When you make sales calls or deliver product, take the time to find out what is truly on your customers’ minds.
  3. Get Involved. For most people in our industry, this should not be a challenge. However, for some less hands-on businesses, getting involved and becoming engaged with others is a struggle. If you are in a managerial position and spend a lot of time behind a desk or on the phone, it’s time to get up and be seen. Get out in the store to see how customers are treated. Visit the warehouse to see how employee morale is, and check on the efficiencies of loading and unloading orders. Visit your customers. Talk to your employees. Chat with truck drivers to see what they have seen or heard or how your business can work to create more opportunities. A little bit of movement and a whole lot of engagement with others will help you hear and learn about things your business can do or shouldn’t be doing to stay on top of its game.
  4. Be Responsive. All the listening, engaging and being active in your business means nothing if you don’t respond. Do you need to act on every suggestion? No, but if you hear the same suggestion more than once, maybe that deserves further research. Have you heard that there are better more efficient ways to get things done in your company? Perhaps that is worth looking into. If you rest on your laurels, and are afraid of making any changes, you will stay the same. Your competition will likely grow, and unless you are the only game in town, you could lose customers and ultimately watch your business decline.

Being complacent is not an option if you want to stay successful in the business world. If you want your business to stay relevant and grow, effective changes are needed. Don’t make those changes on a whim, but make sure they are driven by sound business practices and doing what is best for your company, employees and customers.

How Can Your Business Stay Relevant?

The business world is ever-changing, and that change can happen in the blink of an eye. Regardless if you sell animal nutrition products or the latest technology, there is likely someone in the same industry as you are working to create the “next great thing.” So, how do you keep your business pertinent in today’s fast-paced world? Author Andrew Griffiths offers seven tips to stay in the lead and keep your business relevant.

  1. Be present. Being connected to your customers and building those relationships can’t happen if you are not present. Determine the best way to connect and communicate with them. Perhaps for a younger customer, they prefer to get their information from a text or from social media. Maybe you have customers that still like doing business face-to-face, with a handshake. Wherever your customers are, you need to be available to them. Even, if that means stopping by the livestock auction market or the local coffee shop. “As soon as we are disconnected from our audience in any way, our relevance starts to diminish,” Griffiths writes.
  2. Select your communication method(s) wisely. With technology, there are many ways to connect with your customers and stay top of their mind. However, the challenge is staying relevant with the communication tool that your customers prefer. Just because you like to use one social media platform to promote your business, doesn’t mean that is the one the younger generation prefers. Maybe you need to use a variety of platforms to reach all audiences, and remember that personal interaction is always a good way to connect, too. You need to make yourself adaptable and be able to reach all your customers, at whatever level they feel most comfortable.
  3. Engage your customers. It is crucial to engage with your customers and not just talk at them, having a one-sided conversation. To keep relevant in business, you need to listen to their needs and ideas. A true two-way conversation allows for real engagement with your customers and allows them to share their thoughts, ideas, needs, all especially important for sales and new product and service development to remain viable in business.

  4. Be in the know about your competition. Just like anything in business, you need to be aware of what your competition is doing, but don’t be alarmed by their actions. By knowing what the competition offers, you can explain your competitive advantage in your products, so your customers know that you are aware that you do offer the best there is available.

  5. Know the trends coming your way and be ready to take advantage of them. By staying current in the industry or industries you serve, you will be able to better help your customer. Read newsletters, listen to podcasts or talk to others to stay current on timely topics so you can better help your customers. For example, is another drought forecast in your region? How about suggesting an investment in the Amaferm® advantage, so producers can get more nutrients out of the resources they do have available.

  6. Create great marketing content that solves problems. Since there are more ways than ever before to engage with customers, the content made available to them needs to remain relevant. Answer their questions, solve their problems and help them stay informed with the industry. Not every dealer has time to create this content, so the BioZyme® Marketing Team has created relevant content for you to share via Promoboxx. Log in at www. biozymedealermktg.com to share timely tips each month for various species and use the resources that are available to you.

  7. Continually develop new products. Businesses don’t stay relevant without creating new products, and new products don’t just happen overnight. By engaging with customers and knowing their needs you can create new products that can help them succeed in their endeavors. Remember, not every new product will be an overnight success; however, your customers will appreciate the effort you put forth in trying to make something new. You might have some failures, but according to Griffiths, “Our customers will no longer crucify us for not getting things right, they will crucify us for not coming up with ‘NEW’.”

Staying relevant in business all starts with your relationships with your customers. Be aware of their needs and wants. Connect with them and help them solve their problems. As we start a new year, make plans to be here for future years, and that all starts with keeping relevant in the industry. And then, watch your business grow.

 

Letters From Lisa – January 2020

Today one of the greatest challenges we face in business is staying relevant. Consumers have far more distractions, cautions, choices, opportunities and ways to study and communicate than ever before.

I was recently presenting at the GMDC, a big conference where all the big box store retailers come to find new products. One of the key speakers was the head of Microsoft’s Business Innovation Department. Learning how they “track” consumers to get relevant intelligence about them was fascinating, actually a bit scary. However, the one thing he said that I found most amazing was that today, “data that is more than two weeks old is not relevant, so don’t study it.” With this new two week parameter, most of us will not be good at being relevant.

That definition of relevance is difficult to implement, but with an open mind, I think we can do it! Of course, the question is how. I think if we focus on the below and then have the open mind needed to change appropriately, we will get there. Yes, WE MIGHT HAVE to CHANGE. Yes, WE CAN DO IT!

  1. Spend time where your customer spends time every day.  To stay relevant, we need to make sure we are getting the right information about needs, wants, expectations etc. from our targeted audience. This means spending time with them face-to-face, spending time with them virtually, spending time with them however we can. As soon as we are disconnected from our customer in any way, our relevance starts to diminish.
  2. Connect how your customer wants to connect. There are tons of ways to communicate, the challenge when it comes to staying relevant is ensuring that we are communicating in a fashion that is relevant to our customers. If they are embracing a new social media platform and we are not, clearly there are issues ahead. We need to be nimble and flexible and connect how our customers want to connect, not how it suits us or is easy for our business’s current staff.
  3. Two way = more effective communication. If you want to be relevant, communication needs to be much more about engagement as opposed to a one-sided stream of information. We need to find a way to communicate that builds a meaningful flow of information, and that means a two-way flow. At BioZyme® we call this type of communication crosstalk. The term came to us from a 16-year-old German customer within the context of improving our social media strategies globally.
  4. Welcome critical thinking. We all know that resisting change is deadly. A culture that embraces and encourages innovative thinking to keep the business relevant is a must. We need to be aware of the signs that might suggest our culture is not as welcoming of critical thinking as we need it to be (resistance to change, lack of creative problem solving, negativity toward anything new, etc.).
  5. Embrace industry innovation. All too often we look for innovation within our own business or own industry. From my experience, we are far more likely to find innovative ideas that we can adapt and use in our own business from outside our industry. We need to become students of other industries and innovative communities (online and offline). With Google this is possible from your home late at night, so we have no excuse to not getting it done.

In simple terms, relevance provides meaning in our lives. Relevance is the full experience of a product, brand or cause that we can relate to; it’s an experience that not only changes minds, but, more importantly, changes behavior – and sustains that change.

Staying relevant has got to be one of the hardest tasks in business. Relevance focuses on results. Relevance is about the ultimate goal – triggering the desired behavior. People are awash in choices about where to spend their money and place their loyalty. If you aren’t relevant, they will go somewhere else. Please don’t let that happen.