This month, we got to know a little bit about a big-hearted lady – Jen Miller. She has two decades of experience in customer support, making her an invaluable team member.
Jen has worked in several roles at BioZyme, but she shines when helping others, especially our dealers.
Outside of the office, Jen is a wife, mom, grandma and outstanding lady who likes to have fun.
Let’s learn a little more about a day in her life at BioZyme!
Title: Dealer Recruitment and Retention Manager
Number of Years at BioZyme: 6 years
Describe a typical day in your job:
Work on all dealer applications that come via BioZymeinc.com. I contact the interested potential customers and go over a few questions to let them know what our goal is for dealers to ensure they are the right type of dealer for BioZyme.
I also work with the Action Team to ensure we are working on our goals and helping our new and existing customers meet their goals, not only by sales but also by action! This team is part of the Retention side- Yes, we do need new dealers to grow, but we also must help our existing customers with everything we have to help them grow as well. We focus on the tools we offer outside of sales to ensure they have all the help they need to be successful.
We are working on a process for the recruitment side of this job. Our goal is to build a pipeline of leads to be able to convert into new customers. This is a big task, but I am super excited, as this is key to helping BioZyme grow in the future!
What is the most interesting thing you have ever done at BioZyme?
I was able to help get everything set up for our International Partners Meeting in 2019, which was hosted in St Joseph, Mo. It was very interesting getting to meet all the different nationalities and learn how they position Amaferm® and what a huge impact it makes!
What has been one of the biggest challenges?
Getting the dealers to buy-in to Dealer Center and use the tools we offer to take actions to help grow their business. But I believe in 2024 we will see a change in our dealers’ mindset on this with the Action Team helping to make awareness of what all we offer from Dealer Center, Marketing, Message Board and all the other great tools we offer.
Why is care that comes full circle important to what you do?
I believe what the Action Team and I do on a daily basis by working with our dealers to ensure their success not only through sales but through the great tools we offer is definitely “Care That Comes Full Circle!” I do not know too many companies that offer a great tool like the Dealer Center that just doesn’t focus on Sales but on Marketing, Training, Product Knowledge and so much more. We take care of our customers on every level!
What is something you enjoy doing outside of the office?
Well, I have a few:
- Seeing my beautiful grandbabies.
- Going on adventures with family and friends!
- Watching all the birds eat the Songbird Balls! I go through about 2 packs of songbird balls every 3 days! It is becoming an expensive hobby, lol!
Thank you, Jen, for your heart and compassion for others. We are glad to have you as part of the BioZyme family!
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