Category: 3 Keys to Better Business

The Importance of Testimonials – How to Snag ‘Em and Ways to Use ‘Em

Word of mouth marketing is one of the most important marketing tools you can use in any type of marketing vehicle: social media, website, sales letter, advertisement. 

According to socialfresh.com, “customer testimonials have the highest effectiveness rating at content marketing at 89%.” In other words, testimonials are 89% better at increasing conversion rates than other forms of marketing.

At BioZyme®, we love to earn customer testimonials, and we use them frequently. The hashtags #TestimonialTuesday or #FeatureFriday are a great way to showcase what customers are saying about the products on social media, and as you will read below, there are other ways to showcase testimonials as well. 

However, it isn’t always easy to get customers to share what they like about a product. 

“I usually find that if I start the conversation asking about their animals and their goals, they will be more open. I ask what challenges they were having and what led them to using the particular BioZyme product. Then, I ask them specific questions about the results they saw. What was their overall conception rate? How many more lambs did they wean? How many more pounds of gain did they experience with the Gain Smart mineral? Our producers are typically very data driven and keep great records and those are the stories we want to share,” said Shelia Grobosky, BioZyme Content & PR Manager. 

Below are four types of testimonials you can use in your marketing. 

  • Quote Testimonial:

The most common type, it is exactly what its name implies, a simple quote. You can get these over the phone, via email or in person, and use these a variety of ways. These are often the most read and most effective. The audience can read these quickly, and the quote gets right to the point.

  • Longform Testimonial: 

This might be a five-minute testimonial. You might record a conversation with a customer (always ask for permission before recording), and he or she has a great story. You can transcribe this for your website or even ask permission to post the entire audio to your website, as some people will prefer to listen to it over reading this long paragraph. These will also typically show more emotion, and emotion sells. 

  • Social Testimonial: 

This is another effective testimonial where you ask your customer to post their own review of a product on their own social media account, perhaps with a photo of the product. 

  • Video Testimonial: 

Like its name implies, this is a video of a customer telling you and your audience why he or she likes the product and the impact they have seen with the product. This is often the most beneficial since there is no reading involved, and the viewer can see and hear the emotion in the speaker’s voice. 

Testimonials are a great marketing tool. We encourage you to use them in your marketing, and if you have a great testimonial to share with our team, reach out to Grobosky at sgrobosky@biozymeinc.com. 

How Appreciation Helps Sell Product

Care that comes full circle can start with little acts of kindness that help grow sales. But first you need to know your customers and understand what their passion points are.

Every single person has a passion point or hot button. Once you find that for particular customers that are willing to invest in the goods and services you offer, remember that hitting those passion points in a genuine way can often boost sales.

There are several ways to show appreciation for your customers. One of the most effective ways is to host a producer meeting, where you might serve a meal or appetizers while educating the customers about the benefits of the product you offer. Everyone looks forward to the camaraderie of the event, and many look forward to the meal; however, most will remember that XYZ Dealer took the effort to plan, invite and host the event and talk to the producer group. Make sure you use the Marketing Resources in the Online Dealer Center to help secure invitations and a speaker from BioZyme®.

With sale season in full swing, another way to show appreciation is to attend your customers’ production sales. Put on a logoed cap or jacket and make an appearance at a customer sale. Bring along a stack of VitaFerm® gloves or some ink pens so the buyers can pick one up – it’s also good promotion. Be sure to say a quick hello to your customer to let him or her know you are there if any help is needed, but don’t be a nuisance. Remember, this is the big pay day for them.

Sponsor a livestock show. Spring jackpot shows are right around the corner. Chances are you have customers with children or grandchildren who participate in local stock shows. It doesn’t take much financial investment to sponsor an award or back tags in return to get your name and business recognized. Your customers will be happy to see you participated in a way that gives back to the youth, and they should be more willing to invest back into your business. Community outreach and giving back can pay dividends.

Be present. Sometimes just showing up is enough to show you care. Showing up at church, the local spring concert and home opener baseball game are the little things your customers are looking for to know that you are invested in the community and there for them. When a customer knows you are invested in the community, they are more likely to keep their local business rather than drive a distance to purchase similar products.

Show your customers some appreciation and be a part of their passion points. Be present in the community.

Watch your business grow.

Diversity Offers Increased Profitability

Diversity is the key to business survival. Sure, some companies have thrived on one product line, like Michelin or Crocs like Lisa referred to in her letter earlier in this issue. However, think about a company that only sold rain gauges in the West in 2022. That company likely didn’t fair too well.

In the animal nutrition business, there are many reasons to diversify. Most people own multiple species, and they genuinely care about their animals.

Here are three reasons BioZyme® has chosen to diversify its product lines, and why the company encourages its dealers to diversify too.

Reduce Risk

Many customers will make buying decisions based on economic and environmental conditions. These are the reasons BioZyme offers multiple products in our VitaFerm® line. Of course, Vita Ferm® Concept•Aid® is the most popular mineral, known for aiding with reproductive performance within the cow herd. However, VitaFerm® Cattlemen’s Blend™ is a great vitamin and mineral option for producers who want to supplement cows once they are bred and turned out on grass. VitaFerm Conserve® offers multiple options as a maintenance mineral for producers who want to cut costs but not their nutrition program.

The variety of products reduces the risk of the customer leaving the VitaFerm brand because they provide a variety of options during challenging economic times in a variety of environments.

Open the Door to Opportunities

A variety of products in your portfolio increases the opportunities to make a sale. Not only can you up sell and cross sell, but you also increase your customer base due to the variety of products that you offer. BioZyme capitalized on this opportunity during the pandemic when the backyard chicken craze exploded, and BioZyme simultaneously launched its Backyard Boost® line of products. Since it is important to take care of every animal, we wanted backyard chicken owners to have the same opportunity to include AO-Biotics® Amaferm® in their chickens’ daily diets.

In addition to an additional new line, let’s think about the programs BioZyme offers. For example, the Gain Smart® Stocker Program consists of three products that work synergistically to improve animal health and performance – Vita Charge® Cattle Drench, Vita Charge® Stress Tubs and the Gain Smart® Mineral. Additional product offerings are almost always complementary in nature and meet multiple consumer needs which provide great opportunities for business growth.

Fulfill Customers’ Needs

A single product focus cannot meet all customer needs. Let’s look at a family in rural America. The father might run a commercial cow herd. He definitely needs the VitaFerm line. The mom might have a flock of ewes and sell club lambs. She will most likely be interested in in DuraFerm® and Vita Charge. They might have children that show horses and also have a flock of backyard birds. They will need the Vitalize® and Backyard Boost products. Look at the opportunities that live at one address. The customers’ needs can all be met at one nutrition supplier because you offer a diverse range of products.

Diversification – it just makes sense for your customer and your bottom line. Diversify your product offering, and watch your business grow.

Relationship Management is Vital to your Success

You know how important it is to build quality customer relationships. But how essential is it to have a Customer Relationship Management (CRM) System in place to keep and track those relationships? Very, according to one article posted on Forbes.com. CRM is a system or software that helps track information and interactions between your company and your customers. This system is accessed and edited by multiple people to improve the customer experience, automate parts of the sales cycle and improve communication.

“Any company will benefit from maintaining a record of which conversations, purchases and marketing material can be associated with leads and customers,” wrote author Jason Kulpa.

With new products introduced nearly every time you turn the corner, customer loyalty might be considered a thing of the past. Everyone is anxious to try the next big thing, so keeping your customers happy, and building those relationships
is vital to your business’s success. That is why tracking your customers and your interactions with them is incredibly important.

Keys to Success
Tracking customer information is vital to help the customer succeed. When dealers understand each operation’s challenges and goals, the dealer takes on the role of a trusted confidant – more of a friend or consultant than a salesperson. With multiple customers it is important to keep all of that information in one location and to keep it current.

“The relationship between the dealer and his or her customer is part of the success of the business. If the customer has success, then I have success. If he has failure, then I will likely fail too,” said Mike Wadle, Additive Territory Manager.

Rod Hutcheson, Animal Health Business Development Manager, shares one example of how he has gathered information over time that makes the customer feel like he or she matters. When he pulls up at a producer’s place and the family dog runs to greet him, he remembers that the producer says, “get back, Charlie,” while calling the dog off. On his next visit, when the dog approaches him, Hutcheson can greet the dog, “hey Charlie,” and scratch his ear, impressing the producer that he remembered his best companion’s name.

“People will do business with those who care about them It all goes back to the adage, people don’t care how much you know, until they know how much you care,” Hutcheson said.

Choosing a System
Just like anything, there are many CRM systems. Hutcheson and Wadle agree that it is most important to use a system that the user is comfortable with, especially if you are a smaller business or not sharing that information across several people or departments.

“The best system is the system that works best for you,” Hutcheson said. “That might be an index card or 3-ring binder or keeping information in your iPhone. I always pull up the person’s contact information in my phone when I’m with them to make sure everything is still correct.”

The next step might be to track customer information electronically via an excel spreadsheet or other database system. You can then share this across users via Dropbox or other sharing platforms.

Of course, there are more technical CRM software systems that allow multiple users to share a plethora of information about customers, similar to what BioZyme uses. These can track basic customer information, orders, marketing, shipping, contact methods and conversations and more. These come with a price tag, but are worth the investment, especially in a growing business.

The bottom line is the customer likes to feel valued. Make sure you know that customer and his or her vital information and manage that information using a system that works best for you and your business. You and your customers will find success!

Effective Action: Use Relationships to Ensure Producer Meeting Success

Any time you get a group of like-minded people in a room to talk about solving their challenges, you have the potential to host a successful producer meeting. Use existing relationships to create an even more rewarding meeting. There are a few ways that using these relationships when planning your next producer meeting can help build your business. Let’s explore.


Cooperate with another agricultural company.
Co-host your next producer meeting with another complementary agricultural company. The companies might have some overlap in customers, but each will likely have some unique customers who could benefit from the other company’s products and services. Perhaps you could partner with a genetics company or a show supply company, depending on what BioZyme® products you are talking about. Cooperating on a producer meeting splits the cost of the meeting and exposes a wider audience to your products.


Building on these already established relationships give you a leg up. It shows your potential customers that you are easy to get along with. It also provides an unspoken endorsement on the products and services you provide.


Encourage your customers to bring a guest.
Your customers are probably going to attend, but you could offer an incentive for bringing a guest who has the potential to become a new customer. Send a text reminder a few days before the meeting and let those within a set radius know that you will offer an incentive to those who bring a guest. If the newcomer becomes a customer, perhaps that incentive becomes even greater, like a percentage off your current customer’s order, like a discount for referrals.


Engage with the audience.
It’s always good to get the crowd engaged. Since the room consists of your customers, you should know their challenges and successes. Of course, the first topic to discuss is AO-Biotics® Amaferm®, but after that, mention how a certain product has impacted a particular crowd member’s conception or rate of gain. People like to be recognized and know that you care about their results.

Call upon your allies.
Word-of-mouth and testimonials go a long way in building trust and securing new customers. If there is a local veterinarian or a highly respected producer who has had success with the products, ask them for a few comments. It is always good to hear from a third party about the benefits of the products, without a hard sell.


Producer meetings are an efficient way to show appreciation to current customers and establish relationships with potential customers. Building on current relationships at these meetings makes them even more effective. Like any other enterprise, use your resources, count on your relationships and use those relationships to grow your customer base.

Customer Retention is a Wise Investment

As a youngster, you might have heard, “make new friends, but keep the old. One is silver, and the other’s gold.” Substitute the word friend with customer, and the same rings true. Retaining customers is a very important part of business and a wise investment if you want to watch your business continue to grow.

Returning customers give you the opportunity to provide ongoing value, develop more personalized relationships, create brand advocates, gain referrals and earn positive word-of-mouth marketing. In addition, research shows that 68% of new customers come from current ones, making it a smart move for your customers and your bottom line to keep current customers coming back.

We’re not insinuating that growing new customers isn’t important. However, it is important to invest in the current customer base that typically will spend 67% more than new customers. And it costs 16 times more to drum up new customers than it does to keep a repeat customer. Here are four ways you can invest wisely in those golden repeat customers.

Customer Outreach
Regardless of if you use a quick phone call, text or email, be sure to communicate with your customers on a regular basis. Your time can be the lowest cost
investment you make to retain a customer. Keep track of their orders, and if you notice it has been a while since they ordered a particular product, give them a call. Perhaps their daughter scored the winning basket at last Friday’s basketball game,
so start the conversation with a congratulations, and then move into asking if they were running low on VitaFerm® Concept•Aid® since you know they are preparing for calving season. Customer outreach is vital to retaining customers; it lets them know you care and that you really are keeping up on their program.

Customer Appreciation
Everyone enjoys being shown some appreciation and that includes your valued repeat customers. If you are hosting a customer appreciation event like an open house or an anniversary sale, be sure your local customers are aware of any promotions or sales. Provide them with a chance to come into your store, visit, shop and take advantage of any appreciation that you are showing. It will make a
difference in their return.

Customer Service
Retaining customers in not always about providing the best products at the best price. It might also be about providing the best services. Perhaps they can get the same products at a neighboring town, but you stay open later to serve those who have 8 to 5 jobs. Maybe the customer likes that you help load the product into their truck, whereas your competitor just expects the customer to load the product into
their own truck. Service, both large and small, adds up and means something to the customer.

Loyalty Programs
Now, it probably doesn’t make sense to have a “punch card” for a mineral program; however, if you have a customer who is buying large quantities of product from you, you might want to show some appreciation in some form. Perhaps with every
pallet, they get some swag, or some Vita Charge® Gel or a percentage off their next pallet. For every customer they refer that purchases a certain amount, they could receive a new cap and pair of gloves. Loyalty matters and rewarding loyalty will keep your customers returning and spending money with you.

Yes, investing time and money in your golden or current customers will pay in the long-term. One online article said that 80% of future profits come from 20% of current customers. Retain your current customers, and watch your business grow.

Tell Everyone: Audio is Becoming More Relevant in Marketing

Marketing involves all five of the senses, and that includes auditory. As the technology becomes more affordable and easier to access, there is no reason not to lean on more audio technology in your marketing strategies. It takes only 0.146 seconds for a human being to hear and interpret a sound. This makes sound a direct avenue to a customer’s emotions and can lead to increased brand recognition for your business.


Nearly 80% of Americans listen to some audio every day. This includes podcasts, radios and other music streaming outlets. It seems like most people are tuned in to some type of audio, so it seems logical to promote your business using audio as a way to complement your marketing strategy. According to Man Made Music, a company focused on sonic branding, music can lead to a 46% increase in brand favorability.


Here are some ways you can use audio to build recognition and help in your marketing.


Radio Ads
A Nielsen study showed that 92% of the U.S. population listens to the radio weekly, 5% more than the population that watches television. So, radio advertising is likely an effective form of promotion, especially in rural areas where many dealers are located. BioZyme® has 30-second radio scripts written for several products and can write scripts for any product or scenario by submitting a marketing request. We typically suggest you use your own voice, or the local broadcaster records it as there is credibility with a local voice.


In Store Music
Playing music in the store while customers are shopping, helps convey emotions, influence consumer behavior and tell your brand story. For example, most fast food or convenience stores play fast-paced music because they want customers to move quickly so they can reap more business. On the other hand, a retail store selling clothing, home decor or even nutritional supplements might play a slower music to encourage browsing, question asking and more shopping.


Podcasts
Podcasts are an opportunity to offer education about your goods and services that a company offers. But take heed, podcasts take planning and implementation. You will want to have several recorded and ready to air before you actually release them. You will want to promote your podcast heavily on your social media and in your store
and be sure to ask for feedback after the first one airs.


Remember marketing involves all five of the senses. When you do incorporate audio, be sure to tie it into the other strategies you are using. It typically takes seven
impressions to make a sale, so be sure to include audio in your marketing strategy

Know your Checkbook: Customer Retention is a Wise Investment

As a youngster, you might have heard, “make new friends, but keep the old. One is silver, and the other’s gold.” Substitute the word friend with customer, and the same rings true. Retaining customers is a very important part of business and a wise investment if you want to watch your business continue to grow.

Returning customers give you the opportunity to provide ongoing value, develop more personalized relationships, create brand advocates, gain referrals and earn positive word-of-mouth marketing. In addition, research shows that 68% of new customers come from current ones, making it a smart move for your customers and your bottom line to keep current customers coming back.

We’re not insinuating that growing new customers isn’t important. However, it is important to invest in the current customer base that typically will spend 67% more than new customers. And it costs 16 times more to drum up new customers than it does to keep a repeat customer. Here are four ways you can invest wisely in those golden repeat customers.

Customer Outreach
Regardless of if you use a quick phone call, text or email, be sure to communicate with your customers on a regular basis. Your time can be the lowest cost investment you make to retain a customer. Keep track of their orders, and if you notice it has been a while since they ordered a particular product, give them a call. Perhaps their daughter scored the winning basket at last Friday’s basketball game, so start the conversation with a congratulations, and then move into asking if they were running low on VitaFerm® Concept•Aid® since you know they are preparing for calving season. Customer outreach is vital to retaining customers; it lets them know you care and that you really are keeping up on their program.

Customer Appreciation
Everyone enjoys being shown some appreciation and that includes your valued repeat customers. If you are hosting a customer appreciation event like an open house or an anniversary sale, be sure your local customers are aware of any promotions or sales. Provide them with a chance to come into your store, visit, shop and take advantage of any appreciation that you are showing. It will make a difference in their return.

Customer Service
Retaining customers in not always about providing the best products at the best price. It might also be about providing the best services. Perhaps they can get the same products at a neighboring town, but you stay open later to serve those who have 8 to 5 jobs. Maybe the customer likes that you help load the product into their truck, whereas your competitor just expects the customer to load the product into
their own truck. Service, both large and small, adds up and means something to the customer.

Loyalty Programs
Now, it probably doesn’t make sense to have a “punch card” for a mineral program; however, if you have a customer who is buying large quantities of product from you, you might want to show some appreciation in some form. Perhaps with every pallet, they get some swag, or some Vita Charge® Gel or a percentage off their next pallet. For every customer they refer that purchases a certain amount, they could receive a new cap and pair of gloves. Loyalty matters and rewarding loyalty will keep your customers returning and spending money with you.

Yes, investing time and money in your golden or current customers will pay in the long-term. One online article said that 80% of future profits come from 20% of current customers. Retain your current customers, and watch your business grow.

Know your Checkbook: It is more Blessed to Give than to Receive

In our household, the second grader regularly reminds her dad and me that “sharing is caring.” This bold statement can be applied to something small like sharing her apples with me while she eats her popcorn on Sunday night or agreeing to fill a few extra shoeboxes for boys and girls during Operation Christmas Child during the holidays. In other words, she enjoys sharing and knows the importance of it.

As we approach the holiday season, it seems like there are numerous opportunities to give. You can give your time, you can give gifts, you can give blood. You can give as an individual, a family or a business. Giving can be a spontaneous gesture like dropping a donation in the red kettle or it can be planned. Any way you give this season, and throughout the year, remember that it is indeed “more blessed to give than receive.”

Not only will you be blessed as you give, giving is healthy. Studies have shown there are several health benefits to giving. They include lower blood pressure, less anxiety and depression and increased self-esteem. Anytime you can do something good for others and improve your own health, that seems like a win-win.

Giving also makes us happy. Research shows that giving both money and time provides humans an emotional surge because feeling good is a product of doing good. It’s built into our neurochemistry. Giving triggers feel-good chemicals like endorphins, dopamine and oxytocin. And it’s true across cultural and economic lines, too, according to a Harvard Business School study.

Who doesn’t want to reduce their stress levels? It turns out that giving also lowers your stress. When we are overall happier, we are less stressed. Studies also show that volunteering and giving to others can help us with improved self-esteem and can reduce cases of depression.

Giving is contagious. Have you heard of paying it forward? It is a real phenomenon. It feels pretty amazing to be in the fast food or coffee line, and when you get to the window to pay, the clerk announces that the car in front of you has paid for your order. Because of your happiness, and the fact that giving is contagious, you will likely pay for the person behind you. It is a true chain reaction.

Giving builds relationships. If you give your money, time or material gifts, you must have a connection to an individual or an organization that you believe in. That contact is someone you can build a relationship with. You never know where that relationship can lead. It could lead to further relationships, a future employee or customer.

As you can see, the benefits of giving are many. Not only are you helping others, but you are also reaping the rewards, too, in terms of better health, less stress and more happiness. It truly is better to give than receive. There are numerous opportunities to give around the holidays. Give where you can.

Know your Customer: Help your Customer Set Goals for the New Year

As we start thinking about closing out this year and preparing for a new one, there isn’t much time to reflect on the past. We need to start looking ahead to what we want to achieve in 2023, and our customers are not any different. They are likely going to rely on you – their feed and supplement dealer – for some good nutrition advice. You know about their program and understand their challenges.

Once you do understand the overarching goals for their program, it is a good idea to ask them if they have planned out their year to see how they can best make progress. A good method to establishing goals

is to make sure that they are S.M.A.R.T. Goals should be Specific, Measurable, Attainable, Relevant and Time-bound. Let’s explore how you can help your customers set goals that match this set of criteria.

SPECIFIC

Help your customers define as many details for their goals as possible. Who is involved? Is there a deadline? Where and when will these goals be achieved? For instance, maybe you have a customer who is planning their first production sale. A very specific goal could be to host a production sale in March to sell 40 yearling bulls and average $4,000.

MEASURABLE

Every goal that is set should have a unit of measurement to indicate success. For example, your customer doesn’t just want to breed a majority of his or her cows. The measurable goal would be to have 95% conception rate.

ATTAINABLE

It is great to dream big; however, goals should be set that can be reached. Remember, Rome was not built in a day, and goals likely won’t be achieved overnight either.

RELEVANT

The goals defined should align with the overall goals of the operation. If the operation wants to raise bulls that produce high-performance calves for the feedlot, the owner or manager probably wants to focus on sires that have desirable growth and carcass traits. A goal to have 100% conception rates isn’t relevant if your customer puts one 2-year-old bull out with 50 cows.

TIME-BOUND

Make sure every goal set has a deadline and work ambitiously to meet those deadlines. Take that one step further and expand your goals to include short-term and long-term goals. Perhaps a short-term goal for the operation is to purchase a new a ram before breeding season (within two months). A long-term goal might be to host an on-farm club lamb sale in the spring (within the next year).

Now is a great time to work with your customers to help them set S.M.A.R.T. goals for their next production year. It’s always good to encourage writing down the goals where they will see them on a regular basis and posting deadlines that they can measure on a calendar that they also see regularly. Make sure their goals include a quality nutrition program. They will thank you, and you can watch your business grow.