Category: What’s New

Letters From Lisa – August 2021

Diversification is a key component of a long-lived, healthy business. Diversification is the process of a business enlarging or varying its range of products or field of operation. Personally, I don’t think of diversification as a process, I think of it as a conscious decision to prosper. Diversification is a proactive growth strategy. Adding new products and services to your business can gain you entry to an attractive new industry full of new customers and high sales potential. It can also kick-start growth again with your current customers.

At BioZyme®, sales diversification is one of our five corporate goals. As a high growth, innovative company not diversifying is not really an option for us. Of course, the tricky part is determining where and how to diversify. Adding the small ruminant brand wasn’t all that tricky, but it has been a pretty easy way to accomplish diversification.

It all started with end-users asking why their sheep and goats could not get the Concept•Aid® line like cattle people could. Being taught by Dr. Francis Fluharty that sheep and goats are not the same and that they are way different than a cow, I wanted us to create products for each of these small ruminants instead of a one-line-fits-all approach. While the population numbers make you think you would put them together, my educator taught me to realize that would not be best for the animal. As an animal lover, having both sheep and goat products in the DuraFerm line became the only way to go for me.

The population of sheep and goats in the U.S. has been stable over the last few years at around 8M head. This is just about the same number as the population of dairy cows and horses. In all cases, we should be focused on a targeted sales approach with salespeople that have time to focus on the diversification, a specific marketing strategy for the diversification effort and a thorough follow-up effort on both to keep the pipeline funnel moving correctly.

At the risk of being long winded, I can’t pass up the opportunity to expand on how diversification brings up the importance of knowing your customers’ demands. To deliver value to your customers, you must have a clear understanding of their needs. This doesn’t change if they are a sheep, goat, dog or horse customer. However, it is probably more important to acknowledge it as a business owner when one is trying to diversify.

A customer need is a problem that a person is trying to solve, which motivates them to seek a product or service to do so. Another way to understand customer needs is to think of them as jobs to be done. The jobs to be done (JTBD) theory was first introduced by Harvard Business School Professor Clayton Christensen. In the online course Disruptive Strategy, Christensen asserts that customers don’t really buy products; they “hire” them to get a “job” done. In Disruptive Strategy, a JTBD is defined as “a circumstances-based description of understanding your customers’ desires, competitive set, anxieties, habits and timeline of purchase.”

Based on this definition, customers hire a product or service based on how well it fits their job description. If you understand the jobs your customers are hiring your product or service for, you can create a winning value proposition and drive innovation within your organization.

By aligning your company with JTBD, you can tailor your offerings to deliver value to your customers, achieve differentiation in the market, and avoid disruption. There are a number of ways to learn about your customers’ jobs to be done. Here are three ways to develop an understanding of your customers’ needs to better serve them with your products and services.

  1. Reflect on Your Experiences
    The first method for identifying jobs to be done is to reflect on your own behaviors and experiences, identifying patterns in your decision-making process. You yourself are a customer and, in the absence of other data sources, self-reflection can be a helpful starting point.
    • What motivated me to make the purchase?
    • What other options were available to me?
    • Why did I choose this product over the other options available?
    • What goal did the product help me achieve?
  2. Observe Behaviors Around You
    In addition to reflecting on your own experiences, you should observe the behaviors of those around you. If possible, look for opportunities to observe people at each stage of the buying process—from the time the job to be done arises to the final decision. Observe how people use the product or service to understand what goals it helps them achieve or challenges it helps them avoid. Look out for compensating behaviors or actions people take when a product or service doesn’t exist to fulfill their needs. Understanding the JTBD at the core of inconvenient alternatives can help you identify an underserved need in the market and inspire ideas to satisfy it.
  3. Order some DuraFerm
    Force yourself to diversify and figure out how to get the job done!

August 2021 Changes

We have lots of changes happening this month. Be sure to check them out below.

PRODUCT UPDATES

  • Temporary Tub Packaging Update: Over the course of the next 4-6 weeks, Consumers will potentially be updating their top plastic slips on all tubs from clear plastic to white plastic due to supply issues. No other changes are being made to the tub products. This change will be temporary lasting between 4-6 weeks.
  • We have increased the mold inhibitor in our pelleted Sure Champ products to the manufacturer recommended level for 1 year of shelf-life. This will help our products stay fresh smelling and mold-free while maintaining the quality of nutrients in the product.
  • On July 1, the Vitalize® Alimend® and Vitalize® Alimend® K9 labels were updated to comply with NASC standards. Though the presentation of the labels look different, the formula and ingredients remained the same. The feeding directions were changed to mL (instead of ounces), but the feeding rate did not change.
  • Vita Charge® Gel and Vita Charge® Climate Control Gel are now being produced and shipped in 60 mL tubes. This change was made in June due to supply issues with the 80 mL tubes. The case quantities, product numbers and SKUs of these two products did not change.

SHIPPING UPDATES

  • EFFECTIVE IMMEDIATELY: Due to consistent service delays, high damage rates and a change to their freight claim reimbursement policy, BioZyme, Inc is no longer shipping products with Holland Transfer Company. Customers and Area Sales Managers [ASM] can still choose to use Holland Transfer Company for shipping LTL orders. However, both the Customer and the ASM must sign a Release of Liability for each order for which Holland Transfer Company will be used.

PRICING UPDATES

  • At BioZyme, we are experiencing price hikes due to shortages in both ingredients and materials like packaging. As we always do, we are trying to do everything we can to keep pricing under control.

ORDERING UPDATES

Dealer Spotlight: Kenneth Regnier

Kenneth Regnier Builds Business on Trust and Reputable Product

For long-time BioZyme® dealer Kenneth Regnier, having a quality product to help his customers is a top priority. The product combined with a strong relationship built on trust and loyalty is what has kept him selling BioZyme products for more than 20 years.

“I like people and I like to talk to them. I’m going to keep going as long as the good Lord will let me,” said Kenneth, who turns 74 in August. Kenneth, who runs his own cow-calf herd near Kinsley, Kansas, started as a BioZyme dealer in 2,000 because he had heard that VitaFerm® carried a superior product, and he was unhappy with the nutrition company’s product that he had previously sold when they made a corporate switch. He started selling the VitaFerm, took his existing customers with him and has never looked back.

He said the quality of the VitaFerm products that he sells speak for themselves, and he has had numerous customers share their reviews with him. If he has a potential customer approach him about the products, he suggests they try the VitaFerm products on just one set of their cows and keep using their current mineral and compare where they are in six months. That will usually get them hooked.

“One customer on the HEAT mineral told me he can see that the HEAT is working. His cows are out grazing, and he drove by two groups of his neighbor’s cows and they are grouped up and not out grazing. That is all it takes to know the product is working,” Kenneth said.

Helping others is important to Kenneth, and the loyalty he’s given his customers has been returned to him. He said he is now selling products to the second generation of producers. His customers’ kids who used to help him unload feed are now his customers.

Service and trust are important traits to Kenneth. He still delivers most all of his product to his customers with his one-ton Ford pick-up and a flat-bed trailer. Often times he doesn’t even see his customers, but they know he will use their skid steer loader and have their VitaFerm in place when they get in from the field or pasture.

An annual producer meeting each spring allows Kenneth to share new product information with his customers, gather customer orders for the next few months and provide fellowship among area producers. It’s something he and his wife and business partner Jacque have been hosting for years.

“Our producer meeting is a way to show we care. We give them a steak meal, and everyone can get around the table and talk. It’s the fellowship of doing business. It’s a good time for them to order their summer mineral,” he said.

And with typically dry summers in Southwest Kansas, the HEAT products are very popular; however, with a wetter than normal spring, flies are heavy. Kenneth is glad to have a product with ClariFly® to offer his customers this year. His own cows have been eating the HEAT with ClarFly and he notices that there are no flies on them.

A love of people and a love of good nutritional products for cattle and horses is what drives Kenneth Regnier to keep selling the BioZyme products. He said the business has been a good outlet for him to “slow down” since he quit farming and also since a bad ATV accident in April 2020 that required physical therapy. As long as he can keep helping people help their animals, he’s going to keep on keeping on. We’re certainly glad to have you in our Dealer Network, Kenneth!

Letters From Lisa – June/July 2021

I believe that a profitable, fun business needs to be kept simple and can be easily described with a triangle. How?

At the very top of the triangle and business must be its goals. Goals should not be plentiful, nor too complex. These goals must be supported with strategies that are so important that without their completion, the goals won’t be met. And then finally, these strategies must have amazing, defined tactics behind them, to ensure they are accomplished.

The triangle must be supported with investment and structure, as a well thought out set of business goals, strategies and tactics can only be completely successful if they have these behind them. Without all these features, a business will not be able to maximize its growth potential, since we need to make plans for the future to create opportunities, rather than simply wait for new business. Without an organizational structure that puts key employees together on a regular basis, it will be difficult to create effective strategies and impossible to hit the related goals.

Strategic management includes creating growth through introducing new products, using new distribution channels, expanding geographically or going after a new target market. These strategies give the path needed, while the tactics are much more concrete and are often oriented toward smaller steps and a shorter time frame. In other pages of this month’s VISION we talk about a variety of strategies and tactics to position products and hopefully help sell the BioZyme products.

Business is not simple, but it does not have to be complex either. Remember a triangle is the simplest form of a polygon and “It is always the simple that produces the marvelous.” – Amelia Barr

July 2021 Changes

We have lots of changes happening this month. Be sure to check them out below.

PRODUCT UPDATES

  • On July 1, the Vitalize® Alimend® and Vitalize® Alimend® K9 labels will be getting updated to comply with NASC standards. Though the presentation of the labels will look different, the formula and ingredients will remain the same. The feeding directions will be changed to mL (instead of ounces), but the feeding rate will not change.
    
  • Vita Charge® Gel and Vita Charge® Climate Control Gel are now being produced and shipped in 60 mL tubes. This change was made in June due to supply issues with the 80 mL tubes. The case quantities, product numbers and SKUs of these two products did not change.

PRICING UPDATES

  • If you have purchased anything in the past few months, you have likely noticed a price surge. Most of this is due to the simple business principle of supply and demand; when supply is low and demand is high, the price increases. Unfortunately, the same is true for those of us in manufacturing. At BioZyme, we are experiencing price hikes due to shortages in both ingredients and materials like packaging. As we always do, we are trying to do everything we can to keep pricing under control. However, these are unparalleled times in our history; and hopefully ones you will be able to tell your grandkids about overcoming. So, hang in there with this and we will all survive together. Remember, it is not how we stand in moments of comfort and convenience, but how we stand during times of challenge that really matter.

ORDERING UPDATES

Tips to Make Your Summer Sales Sizzle

BioZyme® Inc. offers a multitude of products for all species to beat the stress of summertime heat. With temperatures warming up, or in some parts of the country fluctuating, we wanted to focus on each of them in this issue. So, we asked our sales team to offer their viewpoint and give their best sales pitch for some of the summer’s HOTTEST products.

DuraFerm® Sheep Concept•Aid® HEAT®

“This nearly mirrors what we are doing on the cattle side. When these temperatures start getting hot, we want the DuraFerm HEAT out there to help regulate internal body temperatures. I see a bigger influx of trying to gear that toward my A.I. and embryo transfer program customers. That’s where we are going to see the most added benefit because they will be breeding in the summer. A lot of these show stock guys will start flushing and AI-ing and if we can control that internal body® temperature, that is obviously going to help with conception rates and help those ewes produce more viable embryos.” – SAM SILVERS, ASM, Texas & New Mexico

“I actually have quite a few commercial breeders looking to maximize their bottom line, and they view the DuraFerm HEAT as an investment. They know their true costs are tied up in getting their ewes bred, and as fickle cyclers, they have a smaller window of opportunity to get them bred and keep them bred. Once they realize the return on their investment means more lambs and more pounds of lambs to sell, the® DuraFerm HEAT sells itself as a premium mineral to increase their genetic potential.” – SHANDY BERTOLINO, ASM, Illinois & Indiana

VitaFerm® Concept•Aid® 5/S HEAT® & VitaFerm® HEAT®

“My goal is to help my customers reach their goals and help them save money at the same time. The HEAT package found in the VitaFerm HEAT and now VitaFerm Concept•Aid HEAT acts like extra insurance to get your cows bred back. The capsaicin in the HEAT package helps reduce heat, therefore lowering any heat stress, and helps those females retain more pregnancies, which is very important during those first 30 days of fetal development when heat stress can be unbearable in June and July. The HEAT mineral is a real lifesaver in Missouri, where we have so much fescue. The combination of Amaferm and capsaicin helps those cattle grazing fescue to lower their core temperature while converting the nutrients in the grasses.” – DAVE GALLAGHER, ASM, Missouri

“VitaFerm Concept•Aid 5/S HEAT is a really good option for both spring and fall calving herds. For the spring calving cows on Concept•Aid the main thing is to keep those cows out grazing, so they don’t circle up to fight the heat and fight flies, and the bull can still get his job done. The combination of Amaferm, chelated minerals and the HEAT package is amazing. Literally two weeks after you put it out, you’ll see your cows spread out and stay grazing all day long. They don’t huddle up, they’re never in the pond; I mean we’re dropping that core body temperature three degrees, so they can go out and keep pounds on those calves and keep rolling. And then on the flip side of that on the fall cows, Concept•Aid is golden for those guys because we want them on Concept•Aid 60 days prior to calving to get those vitamins and minerals in there to help them clean good, and yet some of them are still calving when it is 100 degrees, which takes a toll on them, so that HEAT pack is awesome.” – SHANE SCHAAKE, ASM, Kansas

Sure Champ® Extreme

“The whole concept behind Sure Champ Extreme is that if you can regulate body temperature and help reduce heat stress, your show livestock will stay on feed and water. Animals that consistently eat and drink are healthier and higher performing – this is true across all species.” – BLAINE RODGERS, ASM, Western US & Show Livestock Manager

“Sure Champ Extreme is a great product for customers that are gearing up for county fairs, state fairs, junior nationals or traveling the show circuit. From my own personal experience, I have found that the animals that are fed Sure Champ Extreme adapt better when arriving at the show. Traveling to a show during the summer heat can be very hard on animals, especially the ones that are kept in coolers during the day. I feel that when animals are fed Sure Champ Extreme the temperature difference does not affect them as much. This product is key when you are trying to get show heifers bred because it helps regulate the body temperature and helps reduce stress. When selling this product, I like to share my own personal stories and experiences. If I am a believer in the product, I feel my customers will gain trust from me and try the product out for themselves.” – KORI SOUTER, ASM, Iowa

Vita Charge®

“A lot of my customers run several thousand stockers a year, and a majority of these calves are high-stress cattle that are prone to sickness. I always let the customer tell me what their challenge is, and a lot of times, I hear, ‘If I could do better, I wouldn’t have to buy as much medicine, or I could get them eating faster.’ I don’t try to sell them a product for the whole herd. I want them to see the results for themselves, so I will give them a jug of Vita Charge Drench and challenge them to use it in a control group of 100 head out of 500 head group. They can see it work that way once they get their hands on it. As for the Vita Charge Stress Tub HEAT, those are another bullet in your gun when it comes to fighting heat stress, especially on black calves in the south. We have seen a big difference in the heat stress relief in some of those black calves with the introduction of that HEAT Stress Tub.” – CHRIS KYLE, ASM, Arkansas & Louisiana

Gain Smart® Stocker HEAT®

“No matter what product I am trying to sell, I always start by talking about Amaferm®. If they are running stockers on native grass, I will talk to them about Amaferm, and the value it brings to gain and feed efficiency and utilization of nutrients. In addition, Amaferm has a positive effect on gut health for those animals. Then, I will find out their interest in the HEAT package. Due to the capsaicin, that is research-proven to help maintain the animals’ core body temperature, the heat will dissipate from them, and they will be out grazing longer, converting more forage to pounds.” – JOHN JEFFREY, Feedlot-Stocker Business Development Manager

“Up north here, where I deal with a lot of customers, I encourage them to start feeding the Gain Smart Stocker HEAT by at least June 15. The capsaicin in the HEAT package works great at increasing blood flow and maintaining the body temperature, and the garlic works at keeping the flies off those cattle. This product works, and I know it works because I use it myself. The calves graze and stay spread during the day. When I’ve got customers getting calves ready for a Superior sale, they see the value in it, and they know they need to be on Gain Smart at least 45 days before they sell on Superior.” – JOHN TUCKER, Large Beef Accounts Specialist

Dealer Spotlight: Earlybird

For one dealer, keeping education at the forefront of its customer service is key. Earlybird, with three Illinois locations and one in Missouri, has a sales and marketing team of individuals who grew up in the livestock industry and know the importance of youth programs. That is why it is imperative that they continue to provide education, training and support to their young customers today.

“No question is a bad one. We encourage you to ask us all the questions about your livestock. It is our job to do everything we can to get you on the right track. Nutrition, animal management and prepping for a show all goes hand in hand, and how you handle one or the other will affect your outcome,” said Codee Schmidgall, Marketing Specialist at Earlybird. “The beauty about our team is that they grew up raising and showing livestock and many of them go home and put the exact same efforts into their own. They live it, breathe it and know what it takes to be successful. All you have to do is ask!”

In addition to answering customer questions, Earlybird takes a proactive approach to educating its customers and supporting the youth. They have conducted and sponsored several multispecies clinics and shows around the Midwest. Recently, they conducted a show pig clinic in southern Illinois where a few of their feed specialists talked about “how to take care of and manage show pig projects from the time they enter the barn to the time they reach their target show.”

“When we do host a clinic, we encourage the whole family to come especially if the kids are just starting out! Showing livestock is a family affair and we think that if everybody has a little insight on what to do then it takes the pressure off just one family member,” Schmidgall said.

Creating partnerships with companies like BioZyme, helps Earlybird when it is time to provide educational opportunities. BioZyme will help sponsor an Earlybird show or donate products for events like the Illinois Beef Expo and other shows.

“Not only do we enjoy working with the BioZyme team, but we believe that their products work! Vita Charge® HydraBoost™ has been an absolute HIT with many of the pig breeders around Illinois and has become more and more popular with our out of state customers. Around this time of year, many families walk away with products like Vita Charge® Liquid Boost®, Climate Control Gel, and the Stress Tubs because that is what they use to #preptowin,” she said.

And, what sells their Sure Champ and Vita Charge products? Amaferm®, of course!

“The Amaferm Advantage is key! BioZyme has done such a great job at pushing information out there that backs these products up which makes our jobs easy. I cannot speak for all the feed specialists because they have their own preferences and experiences, but I know my family does not leave for a show without a bag of Sure Champ Cattle in our trailer,”Schmidgall said.

Earlybird is around for the long haul, for its seasoned customers and for its younger customers who are just getting started in the show industry. In addition, they offer two summer internships to students interested in youth and the feed business. According to Schmidgall, the interns are also great at interacting with the youth at as many events possible and help promote their customers’ successes via social media.

“The Earlybird mission has been based on providing a variety of highquality feeds that exceed the needs of our large customer base, but most off all we have put a strong emphasis on our service, and our ability to help families achieve their goals. This family-owned business has always had its sights set on supporting and promoting the next generation of the agriculture industry; and we will continue to make it a priority!”

That’s care that comes full circle.