Author: bzsuper

Changes Coming in May

INGREDIENTS UPDATED TO SELECT PRODUCT LINES

In April, we added an antioxidant to the granular VitaFerm®, Gain Smart® and DuraFerm® product lines, to improve quality. Dealers and customers could see some added ingredients listed on the label. We continue to provide the highest-quality ingredients to ensure the best shelf life.

HYALURONEX® AND TRIXSYN® PRODUCTS NOW PART OF VITALIZE® FAMILY

Hyaluronex® and Trixsyn® joint health products are officially part of the Vitalize® brand. The products that many equine, dog and cat lovers have come to know and trust still consist of the same great formulas, but now are labeled under the Vitalize name and have a new label and look.

PERSONNEL CHANGES & ADDITIONS

We have made some changes and additions to our staff that you should be aware of including the following. Please note the new titles & responsibilities:

  • Brandon Barlage, Inside Sales Representative – New York, Pennsylvania, West Virginia
  • Alison Brunner, Animal Health Sales Manager
  • Hardy Goodman, ASM – Florida, Georgia
  • Wyatt Marshall, Industry and Events Support Specialist
  • Jenette Masarie, ASM – Colorado, Utah, Wyoming
  • Morgan Weinrich, ASM – Missouri

The Importance of Testimonials – How to Snag ‘Em and Ways to Use ‘Em

Word of mouth marketing is one of the most important marketing tools you can use in any type of marketing vehicle: social media, website, sales letter, advertisement. 

According to socialfresh.com, “customer testimonials have the highest effectiveness rating at content marketing at 89%.” In other words, testimonials are 89% better at increasing conversion rates than other forms of marketing.

At BioZyme®, we love to earn customer testimonials, and we use them frequently. The hashtags #TestimonialTuesday or #FeatureFriday are a great way to showcase what customers are saying about the products on social media, and as you will read below, there are other ways to showcase testimonials as well. 

However, it isn’t always easy to get customers to share what they like about a product. 

“I usually find that if I start the conversation asking about their animals and their goals, they will be more open. I ask what challenges they were having and what led them to using the particular BioZyme product. Then, I ask them specific questions about the results they saw. What was their overall conception rate? How many more lambs did they wean? How many more pounds of gain did they experience with the Gain Smart mineral? Our producers are typically very data driven and keep great records and those are the stories we want to share,” said Shelia Grobosky, BioZyme Content & PR Manager. 

Below are four types of testimonials you can use in your marketing. 

  • Quote Testimonial:

The most common type, it is exactly what its name implies, a simple quote. You can get these over the phone, via email or in person, and use these a variety of ways. These are often the most read and most effective. The audience can read these quickly, and the quote gets right to the point.

  • Longform Testimonial: 

This might be a five-minute testimonial. You might record a conversation with a customer (always ask for permission before recording), and he or she has a great story. You can transcribe this for your website or even ask permission to post the entire audio to your website, as some people will prefer to listen to it over reading this long paragraph. These will also typically show more emotion, and emotion sells. 

  • Social Testimonial: 

This is another effective testimonial where you ask your customer to post their own review of a product on their own social media account, perhaps with a photo of the product. 

  • Video Testimonial: 

Like its name implies, this is a video of a customer telling you and your audience why he or she likes the product and the impact they have seen with the product. This is often the most beneficial since there is no reading involved, and the viewer can see and hear the emotion in the speaker’s voice. 

Testimonials are a great marketing tool. We encourage you to use them in your marketing, and if you have a great testimonial to share with our team, reach out to Grobosky at sgrobosky@biozymeinc.com. 

How Appreciation Helps Sell Product

Care that comes full circle can start with little acts of kindness that help grow sales. But first you need to know your customers and understand what their passion points are.

Every single person has a passion point or hot button. Once you find that for particular customers that are willing to invest in the goods and services you offer, remember that hitting those passion points in a genuine way can often boost sales.

There are several ways to show appreciation for your customers. One of the most effective ways is to host a producer meeting, where you might serve a meal or appetizers while educating the customers about the benefits of the product you offer. Everyone looks forward to the camaraderie of the event, and many look forward to the meal; however, most will remember that XYZ Dealer took the effort to plan, invite and host the event and talk to the producer group. Make sure you use the Marketing Resources in the Online Dealer Center to help secure invitations and a speaker from BioZyme®.

With sale season in full swing, another way to show appreciation is to attend your customers’ production sales. Put on a logoed cap or jacket and make an appearance at a customer sale. Bring along a stack of VitaFerm® gloves or some ink pens so the buyers can pick one up – it’s also good promotion. Be sure to say a quick hello to your customer to let him or her know you are there if any help is needed, but don’t be a nuisance. Remember, this is the big pay day for them.

Sponsor a livestock show. Spring jackpot shows are right around the corner. Chances are you have customers with children or grandchildren who participate in local stock shows. It doesn’t take much financial investment to sponsor an award or back tags in return to get your name and business recognized. Your customers will be happy to see you participated in a way that gives back to the youth, and they should be more willing to invest back into your business. Community outreach and giving back can pay dividends.

Be present. Sometimes just showing up is enough to show you care. Showing up at church, the local spring concert and home opener baseball game are the little things your customers are looking for to know that you are invested in the community and there for them. When a customer knows you are invested in the community, they are more likely to keep their local business rather than drive a distance to purchase similar products.

Show your customers some appreciation and be a part of their passion points. Be present in the community.

Watch your business grow.

Letters from Lisa

Care that comes full circle is a philosophy that postulates if you truly care for someone or something, that care will eventually, naturally come full circle back to you.

Naturally meaning if we take care of the animals, they will take care of us by ensuring we get to eat or feel unconditional love. Naturally meaning if we take care of our customers, they will remain loyal, which allows us to continue to have the resources to research new technologies for them. Naturally meaning if we take care of our vendors by communicating and staying loyal to them, they will help us during challenges. And last but certainly not least, naturally meaning if we take care of our employees by being understanding, good communicators and fair, they will passionately fuel the care throughout the company.

Care that Comes Full Circle. Those five words are the value statement that drives BioZyme® Inc. each and every day.

How can you embody care that comes full circle into
your dealership?

A fair question after every minute of every day statement is, if something takes this much energy, is it really worth it? If you Google “care that comes full circle,” you will either find items about BioZyme (which made me quite proud), or you will find items about caring for an aging parent. So, at first glance I guess it doesn’t really have a role in business where money usually tends to be the main driver. However, think of this well-known statistic: “A customer who has had a good experience will tell two people, but a customer who has a bad experience will tell 12 or more people.” This is true of vendors and employees as well. I like to refer to vendors and employees as internal customers. They deserve the same care as external customers. Care starts and ends by embracing the four items below and yes, they apply to a chicken and horse as well as a human.

  1. Listen
    Make yourself available to hear with as many touch points as possible. Take a genuine interest in what the other person or animal seeks to deliver to you.
  2. Respond
    Hearing is one thing, responding is another. Be an ally, putting the other person’s needs first. Ensure emails are followed up with in a timely manner; phone calls are answered; waterers are full, feed stays consistent, and time and attention are given where they are needed, when needed.
  3. Resolve
    What good is a response if it doesn’t make something better?
  4. Follow Up
    Seek and be ready to hear honest feedback, and then remain committed to making whatever it is better, happily remembering that this is a cycle that never ends.

Care – we know it is an important component of life, but we often forget one of the simplest principles: to show we care is to find out what people or animals need and then deliver on those needs. Getting started is a matter of holding yourself accountable to the above four actions. If you take the time to do this, I promise it will come full circle.

Letters from Lisa

Don’t put all your eggs is one basket is a proverb that dates back at least to the 1600s. There are several stories concerning the origin of the expression, but it may have been inspired by the real-life experiences of poultry farmers who used wagons and baskets to take their eggs to market. If all of a farmer’s eggs were placed in one basket, it would only take one unfortunate accident along the way to ruin his entire investment and opportunity.

By not putting all your eggs in one basket, you reduce the risk of having nothing to offer at the market by pinning all your hopes or future goals on one and only one option. In business, we refer to this as diversification.

Diversification
Diversification is a foundational principle of a sound, long-term plan. One of the key benefits of diversification is that it makes for a smoother ride on the path to achieving one’s goals. In short, we are vulnerable if we rely too heavily on one species, one major customer or one region. Diversification is about developing new products, exploring new markets and taking new risks. None of this diversification lingo is not new information. So why don’t we diversify?

We Intentionally Say No
I’m as surprised as anybody, but Crocs’ all-purpose footwear is still going strong long after their 2002 debut. They’ve come a long way since then; their initial batch of 200 pairs sold out immediately, but they now weigh in as a $880 million company, just in the U.S. And still they remain singularly focused on their flagship product. Michelin is another company that notably stuck to its guns – or, in this case, tires. Although they’ve dabbled in manufacturing things like road maps and rocket components, Michelin keeps coming back to the product that made them famous: tires. They were the first radial tire company to span the globe, and today they’re one of the most recognizable names in the automotive industry.

We Don’t Like Risk
Keep in mind that the path toward diversification will be decided, at least in part, by how much of a risk we want to take – and how much money we have available to take it. If one is risk averse, they tend to not diversify, which in the end is sometimes very risky.

We Don’t Have the Right Expertise
When you do one thing, you can train your staff and use their expertise to execute, unlike when you offer dozens or hundreds of products that require additional expertise not currently possessed by your staff.

We Don’t Have the Right Mindset
Diversification must be a purposeful mindset to influence the future of the company. For many, this mindset is just not an option. Having the openness to hear new ideas, and the flexibility to act on tactical diversification opportunities that can ultimately serve you better than sticking strictly to your original strategy takes an open, visionary mindset. Note that only 3.2% of Americans are visionary so this is difficult.

Diversification can mean something different to every single business. It takes effort and its own kind of focus, so it’s important to first assess whether it’s something your company is striving for, and if so, then examining and perhaps also trying different avenues that may suit your business and your company mindset.

But remember, for diversification to be an option in the first place, openness and willingness to change is the most important criteria.

Letters from Lisa

A new year means a fresh slate. Many people say it is a good idea to start the year with a fresh perspective and focus on how to put your best foot forward. 

There’s a Buddhist parable called The Second Arrow. The story explains that in life, things that don’t go the way we desire is inevitable. This is likened to being shot by an arrow – an instance which is outside of your personal control.  

The option of pulling out that arrow and then complaining about the event is entirely on you. This is referred to as the second arrow. Here are a few tips to help you with that second arrow so you start the year with a clean slate as opposed to leaving remnants of those first arrows. 

Practice Gratitude 

Being truly grateful assists you in fresh perspective and putting your best foot forward. 

Make a No “What Ifs” Rule 

Spinning on what might have been keeps you from moving forward. Your thoughts may seem to circle back again and again to the things you think you could, or should, have done differently. When you catch yourself thinking a “what if,” just recognize that you didn’t, and move forward. 

Get Physical 

Take a weightlifting or yoga class or give one-foot barn cleaning or ballroom dancing a go. When you choose an activity that requires your focus to balance or to learn a sequence of motions, your brain will be busy doing something other than ruminating on arrow one. I really need to get this incorporated into my life in 2023.  Stay tuned for how that goes. 

Make a To-Do List 

Having a plan for today keeps you from feeling ungrounded. If you fill your day with meaningful tasks, you will have something to keep you from focused forward and grounded. This takes time, but the payoff is seriously worth it. 

Remember, Happiness is a Choice 

In every moment, you have the choice to be happy. Victor Frankl, Austrian neurologist and psychiatrist who survived the Holocaust and founded the Third Viennese School of Psychotherapy, is said, “Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.” If you are choosing your old perspective as a pattern, consciously make the decision to replace it with a fresh perspective. 

Start with a Mantra or Affirmation 

If your day begins with a thought like, “Today is the first day of the rest of my life,” or “I’m excited for what today will bring,” it keeps your focus on the present and future. Choose a positive affirmation to start each day. One of my favorite gifts during the last year was a set of Daily Prayer cards given to me by a friend who lost her husband too early as well.  Each card is a very short Bible verse focused on the good God provides.  I would say those cards have helped my perspective each day more than anything. It does work. Try it! 

Perspective – yours, mine and others – are all equally important. Take the time to know them all so you can ensure yours is fresh. 

Letters from Lisa – December 2022

December is my favorite month. This is because I get to give many “gifts” to those around me. These gifts include the most days off work of any month, end of year performance reviews, the annual Christmas bonus, Christmas gifts, happy New Year hugs and pausing to celebrate Jesus’ birthday.

The word in there I would like to focus on this month is pausing.

Pausing at times — even for just a few seconds — can make a major difference in how we think and react. Before you dismiss this as simple common sense, remember: the pause is easy in theory, difficult in practice.

Emotional intelligence (EQ) includes the ability to understand and manage our emotions, using them to work for us instead of against us. Emotional intelligence can help us think logically, rather than solely reacting with emotion. Like any ability, it can be learned, exercised and honed to help produce desirable outcomes. What one action can sharpen your EQ?

The pause.

The pause isn’t only effective when dealing with upsetting situations. Often, we are tempted to jump on opportunities that look really good at the time but that we haven’t really thought through. Used effectively, the pause can help reduce those “What was I thinking?” moments. Now wouldn’t that be a nice gift to give everyone around us?

How to Use the Pause Effectively

  1. Stop. Resist the urge to act immediately.
  2. Take a deep, long breath.
  3. If possible, take a walk. At least 10 to 15 minutes is great; longer is even better.

Using the pause can help us look to the future with more optimism. It is the pause that allows us to digest information and begin to use that information effectively. We can move logically through the processes of thinking, then planning and then doing. The order is important, and it is that order that allows the future to be all it can be for you and for your business.

Some situations do require immediate responses, and a pause may not always be an option. Time is money, but in big decisions that may have great impact, a pause can pay dividends.

Take the time this process requires, and you will find better decisions throughout business.

Now that’s a gift worth giving and receiving!

Letters from Lisa – November 2022

The Thanksgiving holiday likely conjures up hopes of family, food and football. And for sure thankfulness. Thankfulness is defined as being “pleased and relieved.” To be grateful is to “show appreciation of kindness.” There is a difference. Being thankful is a feeling whereas being grateful is an action. 

Saying “thank you” is one of the easiest and simplest ways to show gratefulness. This small action of kindness is a powerful tool that’s constantly at our disposal. Below are eight ways to take this very action and instantly make someone’s day: 

1) Write a note: Few people hand write anything anymore, but when one does, it’s meaningful and not forgotten. 

2) Do what you do best: Everyone is good at something! Love cooking? Make a meal and drop it off to someone needing an act of kindness. Love kids? Offer to babysit so their parent can have a break. Interestingly, doing more of what you love makes you happier, too. 

3) Be present: In very busy times, getting 100% of a human’s attention is a rare luxury. Show someone how much you care by truly stopping and listening to them. 

4) Be sneaky: Leave a surprise somewhere totally unexpected. Studies show that variations to normal routine make us happier – and that goes double when it’s a surprise thank you. 

5) Reciprocate: Anything someone has done for you, you can do, too. 

6) Pay it forward: The recipient of your kindness will often be so inspired by your action they will continue the trend.  

7) Make cookies: Few people can resist homemade cookies, so mix them up and make someone’s day. Making cookies is my favorite act of gratefulness.  It makes me so happy to see how much people like a tasty homemade cookie. 

8) Write a poem: How many people get custom-made poetry these days? Not many! It doesn’t need to rhyme or follow rules. It just needs to make them know how awesome they are and how much they’re appreciated. 

So here it goes . . .  

No matter if you are grateful or thankful, it’s about care. 

Care is what we need to share. 

No matter which of the above caring actions we choose to do, 

It’s the do that we must always pursue. 

Doing is what causes the care to come full circle 

And allows us to clear all of life’s hurdles. 

Be thankful, be grateful, every Turkey Day. 

Actually, let’s be so every day no matter what the media say. 

Effective Action: How to Plan a Successful Producer Meeting

Keeping your customers and potential customers informed is vital to your company’s success. They like to see that personality shine through, and they want to know how your products can help them succeed. At BioZyme®, we take pride in offering you the tools you need to plan successful producer meetings.  

Schedule the event. 

Once you decide you want to host a producer meeting, contact your Area Sales Manager to coordinate a date that works with both of your schedules, as the ASM will want to be there to engage with your customers and help answer any questions. Once you have determined a date, complete the producer meeting request in the Online Dealer Center to get started with the promotion of your event: go to Marketing > > Marketing Request > Producer Meeting Request. This will start the process of getting your invitations printed and getting your event on our master schedule. 

Invite your guests. 

The BioZyme Marketing Team will help send invitations to your customer list. They do highly recommend submitting the Marketing Request at least four weeks prior to your event to get the invitations printed, mailed and into your potential guests’ hands so they can also get the event on their calendar.  

“Everybody has a busy schedule, but people like to gather, especially with those who have common interests and goals. If we can help you get these invitations out in a timely manner and the potential attendees can get it on their calendars earlier, it should help increase your attendance,” said Shelia Grobosky, Marketing Brand Manager – Dealers & Public Relations. 

Plan your program. 

What kind of budget do you have for this event? Will you serve a meal or have some appetizers and drinks in the late afternoon? Does it make sense to partner with another allied industry partner like a semen company to help share the cost? These are all some questions to consider. You will also want to think about the program. BioZyme has several key staff on its Business Development Team that can address several topics at the producer level, so when you set your date, reach out to one of them if you are interested in having them attend and present information 

Bigger isn’t always best. 

It is acceptable to have several smaller producer meetings, too, especially if you want to target a specific audience or have some potential new customers you want to talk to. What if you have a handful of sheep producers who might be interested in DuraFerm®? You could invite them to a breakfast meeting at the local café and discuss the advantages of the DuraFerm products. They might know you sell a great cattle mineral but have no idea you also carry products for other small ruminants. 

Follow through. 

Finally, if you have people attend your meeting that seem to show the slightest interest in the product, make sure to follow up with them in a timely fashion. Don’t wait for them to go somewhere else to buy their nutritional products. Give them a call or stop by to see them. Producer meetings are great tools to make sales. 

These meetings are great for customer outreach, engagement and product promotion. They are one of many steps toward your success! 

Know your Customer: Help Your Customers Receive Value They Deserve

Just like not all mineral programs are created the same, not all livestock marketing opportunities are equal. However, as it comes time for your customers to sell their cattle, make sure you have provided them with the information they need to make the marketing decisions to garner the most potential profit. 

“If the dealers see themselves as truly invested with their customers and their operations, they will align them with the professionals at Superior Livestock to help them get more money for their calves through one of their programs, especially if they are already feeding Gain Smart® or VitaFerm®,” said John Jeffrey, BioZyme® Beef Business Development Manager. 

Superior Livestock Auction has been a leader in value-added programs since the mid-1990s, and in 2017, BioZyme, became the first-ever nutrition company to partner with Superior on two additional value-added programs. The VitaFerm Raised and Gain Smart Programs were designed to ensure that calves have been on a high-quality nutrition program, an important part of overall health. Calves sold through these Superior programs are either being raised on a cow being fed the VitaFerm mineral, or calves that have been weaned, backgrounded or on grass pasture previously and have been supplemented with Gain Smart. Both minerals contain Amaferm®, a prebiotic designed to enhance digestibility by amplifying the nutrient supply within for maximum performance. 

Jeffrey encourages dealers to work with their customers to connect them with Superior representatives to help them get the most dollars possible. If you are unsure of who your rep is, reach out to your ASM, and he or she can introduce you to the Superior rep in your area. With a variety of programs, the customers could be eligible for more than one. Programs are available for vaccination protocols, natural cattle, GAP, BeefCare and more.  

“Some of those programs do not allow the traditional products that have been used in the past, so keeping Amaferm® in their diets helps keep them healthy while increasing feed efficiency. Since both the Gain Smart and VitaFerm products contain Amaferm, they are on track to a healthier digestive system with the potential to help those cattle on several programs,” Jeffrey said. 

Although cattle marketed through Superior are sold in load lots, Jeffrey said the smaller producer doesn’t need to feel left out. Often, the Superior reps will work with a group of producers in an area who might have 30-50 cows to put together a load. He said mixed lots of steers and heifers can also be put together, if they are similar in weight and kind. In addition to cattle sales, Superior hosts a monthly sheep sale and markets cattle and sheep on its Country Page. They also host horse sales in conjunction with LiveAuctions. 

If your customers are still not convinced they want to sell through a value-added program like Superior offers, many local livestock auctions markets host special feeder calf sales. Encourage your customers to find a special sale date that works for them. As Jeffrey said, most times the auction markets will announce from the block special protocols like health and nutrition that the cattle have been on, and customers become accustomed to buying good cattle with proper health practices from these local sale barns. 

There are multiple ways to help your customers get top dollar when it comes time to help them sell their cattle. The Gain Smart and VitaFerm raised programs are two of the ways to help ensure their calves stay healthy and gain and get your customer the biggest return on their investment.